In this highlight, Samara and Jen discuss the challenges and emotional aspects of managing client relationships in the beauty industry. They explore the anxiety and disappointment that come when clients leave, often without saying why. They also emphasise the importance of maintaining open communication. Addressing issues directly, and not taking client departures personally. 

The conversation touches on the need for self-reflection and growth. While also recognising the importance of being okay with clients seeking services elsewhere. Samara and Jen stress the significance of maintaining professionalism and empathy. Even when faced with challenging situations.  

Listen in for their practical advice on handling client relationships with grace and resilience. Ensuring a welcoming environment for both current and potential returning clients.

Listen to the full episode here:

Apple: https://podcasts.apple.com/au/podcast/when-clients-leave-and-dealing-with-bad-reviews/id1675792257?i=1000614793154

Spotify: https://open.spotify.com/episode/0AUB9YAGNrG9WJ6ewacGlc?si=hia7VDFMQ1ytWjB8HPQ3BA

YouTube: https://youtu.be/Vk0K1Aqtgg0?feature=shared

To find out more about Salon Rising:

https://www.salonrising.com/

https://www.instagram.com/salonrising_/

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛

➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.

➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.

➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.

Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇

Timely