In this episode of On the Highway, Bridgette Hardonk talks with top-producing loan officer Brandon Poulos about what it really takes to build a lasting mortgage career. Drawing from more than 20 years in the industry, Brandon shares lessons on adapting through market shifts, building strong referral relationships, creating structure through themed workdays, and why proactive communication remains one of the most overlooked keys to success. He also offers a practical look at how he uses AI as a thought partner while emphasizing that mortgage lending will always be a people-first business.