“When you protect your team from the storm, you create space for focus, trust, and innovation.”

In this episode of Business is Human, Rebecca Fleetwood Hession discusses what it really means to “hold up the umbrella” as a leader. It’s more than just shielding your team from distractions, it’s a principle rooted in neuroscience, real-world leadership, and emotional awareness. Rebecca reflects on the importance of psychological safety, shares lessons from great managers, and calls for a return to people-first leadership, especially in today’s pressure-filled business climate.

In this episode, you’ll learn:

• Why psychological safety fuels creativity, innovation, and better decision-making
• How to filter out noise and offer context that truly matters to your team
• The difference between performative gestures and real human connection

Things to listen for:
(00:00) Intro
(00:43) Merchandise and promotions
(01:41) Holding Up the Umbrella
(03:50)) The role of psychological safety
(04:21) The pendulum of business focus
(05:32) Transparency and information overload
(07:40) Science behind leadership and safety
(10:14) Challenges for middle managers
(14:55) Starbucks experience and corporate mandates
(21:46) Leading together as a team

Connect with Rebecca:

https://www.rebeccafleetwoodhession.com/