In this episode, Kendall Hines shares his entrepreneurial journey from working in his family's lawn care business to founding and selling LawnBot, and then launching Clicki, a referral software for small businesses. Starting in the lawn care industry, Kendall learned the value of sales and marketing, transforming his family's business from a stagnant operation into a million-dollar enterprise.

He then identified a gap in the market for online lawn care services, leading to the creation of LawnBot. After selling LawnBot, Kendall noticed how local businesses struggle with referrals and founded Clicki to streamline the referral process, aiming to keep capital within local communities and away from big tech advertisement expenses.

Throughout the conversation, he emphasizes the importance of excellent customer experience, product-led growth, and maintaining curiosity as a driver of entrepreneurial success.

00:49 The Importance of Sales and Growth in Business

03:33 Expanding Beyond Lawn Care

05:09 Introducing Clicki

06:30 Maximizing Growth

10:24 Building a Sales Team and Scaling Beyond

16:09 Transitioning to WorkWave and the Birth of Clicki

21:57 Exploring Clicki: A Game-Changer for Referrals

24:29 Maximizing Referral Programs

28:03 The Future of Referral Rewards

31:44 Marketing and Growth Strategies for Clicki

35:16 Building a Quality Product

39:42 Curiosity and Continuous Improvement

Martha, a seasoned entrepreneur with experience transitioning from the healthcare sector to running a successful home service business, shares her journey and the lessons she learned along the way. Starting with the spark that drove her to start a cleaning business, Martha discusses the challenges she faced, including dealing with bureaucracy in her previous role and the learning curve of managing a service-oriented business.

She emphasizes the importance of customer satisfaction and introduces her software, Quality Driven Software, designed to objectively measure employee performance and customer feedback.

Martha also shares strategies for improving company culture, effectively managing high turnover, and the significance of rewarding employee performance based on quality outcomes.

More from Martha:

https://qualitydrivensoftware.com/

Jon shares his entrepreneurial journey, starting from a background in general construction to founding his own successful pressure washing business, Revive Pressure Washing, and eventually venturing into business coaching.

He discusses the initial challenges, the transition from being an owner-operator to creating a structured business with multiple employees, and the strategies that led to his success.

Key topics include the importance of setting goals, understanding customer needs, and implementing practical business tactics like FRAP (Frequency, Referrals, Average Ticket, Pricing) to drive business growth.

The conversation also touches Jon's transition to coaching, aiming to help other entrepreneurs scale their businesses by sharing his insights and experiences.

Talk to Jon: [email protected]

Follow Jon: https://www.facebook.com/jon.karmazyn