Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Selling in the restaurant or hospitality industry isn't something we like to admit that we do.But we must do it!The important point is that we must do it, without it coming across as if we are trying to sell.We have to intertwine it with the overall guest experience.Join me on this episode as we explore how you can help your team generate more income for your business.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Check out part 2 of this episode, where we explore some additional areas where leaders in the hospitality industry can learn from the great man himself, Ted Lasso.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Check out RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Sales is traditionally thought of as a dirty word, particularly in the people-focussed restaurant and hospitality sectors.But that needs to change. You need to change. If you dont want to sell as a business, then you aren't in a business. You are just hoping people will come and buy from you.In this episode, I am joined by Author and Sales Coach, Mandi Graziano as we dig into how to sell as a hospitality business and also explore some other areas of personal development and connection.Check out Mandi's book here:https://www.amazon.co.uk/Sales-Tales-Hustle-Humor-Lessons/dp/B09WRTXQG6/ref=sr_1_1?crid=2ZM5WL7VFREG7&keywords=sales+tales&qid=1684241814&sprefix=sales+tales%2Caps%2C80&sr=8-1Mandi on YouTube: https://www.youtube.com/@mandigrazianoWANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Ted Lasso is a beloved comedy show about an American football coach brought in to coach a soccer team, but how does this translate to the hospitality industry and restaurants?If you watch the show, you will know that there are so many leadership lessons and, with series 3 now airing on Apple TV+, I though we could talk about some of the ways you can learn real leadership lessons from Ted.Join me for this short episode, part 1 of 2, as we explore some of the ways that Ted has a significant impact on the people around him.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Workload is a big factor in the hospitality industry.We have a reputation that working in a restaurant or coffee shop is a route to being overworked.But we must change this reputation.Its why we don't have many people wanting to work in hospitality right now.But you can make a change.In this episode I share some ideas for how you can monitor the workload of your people.RELATED: How Workload Impacts Staff Turnover In Your Restaurant with Jim Taylor.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

EPISODE 200!Do you want to get the absolute maximum out of your employees?The best way to do this is not to try and get their maximum from them every single shift.Would you expect a car to run at the red line daily and not need regular maintenance?Your team are no different, so it is essential as a leader that you manage their workload and prevent them from red-lining.It's the way you will get their best and for it to be sustainable too.Join me as I chat with Jim Taylor of Benchmark Sixty as we discuss the importance of monitoring workload to get the absolute best performance from our people.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Leveraging software in the restaurant and hospitality industry is a key part of our overall strategy, but how can you use it to improve your guest and employee experience?Join me as I explore how our two show partners, RotaCloud and Espressly, can help you do just that and give you some ideas of how you leverage software in your business to make people's lives easier.RotaCloud.com​Espressly.coWANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Is leadership in the restaurant and hospitality industry like leading in other sectors?For the most part, the leadership skills we learn are relevant to the hospitality industry, but there are some key considerations we need to make in hospitality in particular.Join me as I share some of the key areas that are often overlooked when it comes to the leadership in hospitality, in particular when it comes to maximising our effectiveness.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

How much do we in the restaurant and hospitality business rely on our local communities? Many of you will know that they are extremely important, in the shape of both customers and also labour supply.Today I am joined by hospitality expert, Rocco Bova, as we chat about the social impact that our industry and how his new venture, My Humble House is flipping the business model of the hospitality industry.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know the restaurant and hospitality industry is struggling right now when it comes to attracting and retaining people. But we, as leaders, must acknowledge that we have a massive responsibility to change that.Whether we like it or not, the way we lead now has a huge impact on the industry moving forward.Today, I am joined by Chef Jensen Cummings, Host of the Best Served Podcast, Restaurant Idea Factory, as we talk about how we can collectively change the fortunes of our industry going forward.We talk about the recurring issues that Jensen sees in hospitality and the barrier facing workers and hiring managers when it comes to hiring and retaining our people.RELATED: Adapting To The New Restaurant and Hospitality Workforce.WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business.Our title sponsor is RotaCloud: Find out how to transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices