Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

How many restaurant or hospitality business owners struggle with keeping up with their social media accounts whilst also running their business?I can imagine we have all been there. I know I have.In this episode, I am joined by Jasmine Mitchell, owner and founder of J Carmel's Bakery. Building both a successful bakery business and Instagram following, Jasmine shares some great tips for getting on the social media production train.Follow Jasmine on Instagram.Hospitality Leadership Podcast PartnersDon't forget to check out our Cafe Hustle Hospitality newsletter over at thecafehustle.comThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

In an industry where we are constantly measuring labour percentage or cost of goods, we often overlook the impact of our culture and leadership when it comes to the performance of the restaurant business. The same is true in all hospitality businesses.Because we can't measure it directly, it can often be somewhat of an afterthought. Join me on this episode as I chat with Troy Hooper, Founder of Kiwi Restaurant Partners about common blindspots, the importance of culture and leadership, and why you should be showcasing the human side of your restaurant business in your marketing campaigns.Hospitality Leadership Podcast PartnersDon't forget to check out our Cafe Hustle Hospitality newsletter over at thecafehustle.comThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Learn more about your ad choices. Visit megaphone.fm/adchoices

Great stories are what hospitality businesses create - great stories from memorable experiences for their guests. However, it is one of the areas that, whether you are a coffee shop, restaurant or hotel, is often overlooked when it comes to communicating the possibility of those experiences to our audiences.In this episode, a follow on from my chat with Shawn Walchef, we explore what goes into making a great story and how you can communicate your guest experience to your customers and create a stronger, more emotional connection.Related: How to Show Digital Hospitality With Shawn Walchef.Hospitality Leadership Podcast PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

How does your digital hospitality hold up? Do you even know what your digital hospitality is?Today I welcome Shawn Walchef, Founder of Cali BBQ and Cali BBQ Media, to come on the mic and tell us about digital hospitality in the hospitality industry and why smartphone storytelling is an increasingly important focus for restaurants.Digital Hospitality Clubhouse RoomShawn Walchef on LinkedInHospitality Leadership Podcast PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

In a world that constantly encourages you to take action, is it sometimes better not to take any action at all?You bet!Join me in this Follow-Up Friday episode where we talk all about how sometimes taking no action at all is sometimes the best option.Related: Dont miss my episode with Object Space Place FOunder, David Chenery.In this episode we mention our Cafe Hustle Hospitality coaching programmes and how working with Andy, he can help you develop and implement your own internal coaching programme and people development framework. Why not jump on a free strategy call with Andy and see what is possible in your business.Book your strategy session here.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

It's something we see a lot of in the hospitality industry - families working together to get the business to where it needs to be. But it isn't often recommended by many people, not least as there is the possibility of family relationship breakdowns and problems with standards of work etc.I say that it can work, so in this episode I share a strategy to make things easier for you, your family member and your other people.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Customers are becoming more and more sensitive to sustainability in all walks of life, including their interaction with the hospitality industry. This means that there is a competitive advantage to be had by genuinely sharing your sustainability credentials.This isn't just a business choice, either. Sustainability is a moral and ethical one. We must do what is right for our environment and even where the thinking is different regarding climate change, we in the hospitality industry should do what we can to lessen the impact on our planet, regardless.Today I chat with Object Space Place founder, David Chenery about their approach to sustainable interior architecture for the hospitality industry and why it has such a huge effect on the guest experience.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Working in the hospitality industry, we all know that things will (and often do) go wrong sometimes. Many situations are not preventable, but the important element is that we deal with them in one way or another. Whether you work in a hotel, restaurant or coffee shop, the technique I share with you today can help when the proverbial hits the fan.Be prepared for the 'what if's. Listen now and share this episode with anyone you think needs to hear it.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

The power of working with a coach or mentor is well understood. They can give you perspective, self-awareness and help you unlock many barriers to success, both in your personal and professional life.Usually, done with someone who is more experienced, there are other options for you to gain the same insight into your hospitality leadership with the power of reverse mentoring.This episode guides you through how. to set up and benefit from reverse mentoring in your hospitality business.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Joining andy today is Jay Ashton, host of the Sysco Virtual Kitchen network of shows for the Hospitality Industry, delivering 6 days a week of live shows where they chat with chefs, guests and other leaders in a variety of formats. Jay has 30 years of experience in the Hospitality Industry, from working in restaurants to, lately with Sysco Canada. In this episode, we look at;Why you should always 'play' when it comes to your restaurant, hotel or coffee shop;Why you need to be prepared for decisions sometimes to go wrong, and;For your social media, you should just keep on creating, and so much more.Check out the SVK shows.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices