Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

In part 2 of my chat with Kyle Gillette of Blue Shirt Coaching, we dive into the benefits of using a coach when it comes to improving your self awareness, Kyle’s leadership framework and the common blind spots when it comes to self-awareness.https://blueshirtcoaching.com/BALANCE Course - https://blueshirtcoaching.com/courses/sage-balance/Productivity Course - https://blueshirtcoaching.com/courses/5-cs/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Andy as he chats with Kyle Gillette, coach, author and podcast host of Blue Shirt Leadership Podcast.In this episode, we are talking all about the important role that self-awareness plays when it comes to leading both yourself and your people - something we don't get enough time to do in hospitality.https://blueshirtcoaching.com/BALANCE Course - https://blueshirtcoaching.com/courses/sage-balance/Productivity Course - https://blueshirtcoaching.com/courses/5-cs/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Anthony Poponi on how we can better deal with burnout as hospitality leaders or professionals, we get into the importance of purpose when dealing with burnout or even preventing it completely.We also talk about how we can help our people see how they contribute to our overall purpose of the mission. We finish with Anthony's top 3 tips for people leading others through 2023.Hospitality is a tough industry and it is even tougher right now so, as hospitality leaders, we need to look after both the people we lead and ourselves, for the benefit of our hospitality businesses.ResourcesTo deal with stress start by taming “The Big 3” patterns of negative emotion. If burnout has your emotions a little singed bring some awareness to why using this assessment. And if employee retention is a pain point trying this free survey on workplace culture. Learn more about Anthony at www.anthonypoponi.com or connect with him on LinkedIn or Facebook.www.anthonypoponi.com/gethappynowPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

It is now the season of setting goals or at least revisiting those goals you already have set. However, in today's world of perpetual distractions, and the nature of the hospitality industry, how can a business owner or professional improve focus on their goals?Join Andy on today's episode to find out.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In hospitality, we don't sell our menu items or drinks; we sell an experience. The same goes for any business in any industry - it is the experience that is really being sold.In this episode, we take a look back at Andy's recent workshop on crafting amazing customer experiences - an it is easier than you think. This is what is particularly special about hospitality; we can create memorable experiences for our guests paired with the best quality food and drink offer we can.Dive in and get ready to transform your guest experience for the better.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality usually has high staff turnover rates. That's why it often feels like we are constantly rebuilding and developing our teams.In a way, we are constantly trying to integrate individuals into a group of established people and get them all pulling in the same direction. In the first part of this episode, I am joined by Chris Lalomia of Trusted Toolbox, who will help us to align all our people together and get them pulling in the same direction.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

A special message from Andy.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality leadership is something that has been in the spotlight over the last 12 months - more than previously. With the reduction in labour supply to the hospitality industry, we are now turning our focus to attracting and retaining our people and we will not achieve that without great hospitality leadership.In part 2 of my chat with Michelle Moreno, a passionate hospitality leadership coach, we dive into why culture isn't an overnight fix, how you need a team that will buy into your culture and how trust is the sure fire way to build a resilient team.If you missed part one, head back and check that out first.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Our hospitality industry has had (and still is having) its toughest lesson in resilience, but as hospitality leaders and owners, we know we need to be resilient - that's in the job description.However, our job, as part of hospitality leadership is also about how we can support our teams and help them become more resilient. In today's episode, I am joined by Michelle Moreno, Founder of QAB leadership, as we talk all about how to develop a resilient team and learn how some elements aren't as straightforward as you think.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Students and remote workers have traditionally used coffee shops and cafes as workspaces, but now other hospitality businesses are getting in on the act.Join me in this conversation as I chat with Beckie Jones from Reef, about how hospitality businesses can attract people to work from their premises - and make more money too.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices