Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Today we chat with Michael McFall of BIGGBY Coffee about his journey from barista and co-founder to now being the Co-CEO of a huge coffee shop franchise.We chat about some of the big hospitality lessons that Michael has learnt in growing his business to the point of franchising. We also talk about the realities of running a franchise business and some of its unique challenges. We also discuss Michael's book, GRIND, which would be a great addition to any entrepreneurial friends.Mike McFall on InstagramMike McFall on LinkedInFREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to learn how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

The one thing we can never get back is time - we can only be more efficient with how we use it. Running a coffee shop or other hospitality business adds additional challenges as we run around fighting fires most of the day.It doesn't have to be like that. With a few intentional practices, you can safeguard your time, and I focused on the things that matter in your coffee shop.Sarah Reiff-Hekking of True Focus Coaching joins me on The Cafe Hustle to share her tips and strategies to get better use out of her time, including;What procrastination is, what causes it, and how we can deal with it;a 3-step strategy to getting the important stuff done, and;the one thing you can do right now to get a better handle on your time;and so much more.FREE Workshop - Leading With PurposeJoin Andy for this free workshop where he will share some key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we welcome Thomas De Garnham onto the podcast. Thomas is the Co-Founder and Head Roaster of Fireheart Coffee, and in this episode, we talk about the importance of selecting the right coffee and also paying above fair trade price and the impact this has on the farming communities that rely on our industry. We also dig into customers' expectations now around sustainability and why sustainability is the right choice for your hospitality business and the planet.https://fireheartcoffee.com/PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Brandon Neely is a serial entrepreneur, Profit First and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife and business partner Amanda.He and Amanda founded and managed Overflow Coffee Shop from 2008 through 2018. They then sold the business and began Wealth Wisdom to help people and businesses better manage their finances. They learned much about what to do and not do through that experience.In this episode, we talk about the following;Why coffee is an industry that you must be passionate about;Why you must have a team that cares about YOU.Why it should be illegal not to pay yourself;The power of profit first;And so much more.https://www.wealthwisdomfp.com/reportPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all have to deal with reviews from customers from time to time - both good and bad. But the real power is in how we deal with the information they provide. It's important to note that in the coffee shop industry our customers, more often than not, will vote with their feet. They will just go somewhere else with their business.So when someone provides any feedback, we must treat this like gold.In this episode, I share a strategy for dealing with that feedback and how we should act upon it. It's important from the point of view of both your business performance and also customer experience that we do. Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Scot Turner of Auden hospitality, we turn our focus to our people and the impact we have on them as leaders.If you missed Part 1, make sure you head back and catch that. We talk about how our workspaces impact on their wellbeing and discuss the positive change that we as owners or managers can have by being mindful of our actions. We discuss;How we can create an advantage over our competitors by focusing on the workspace;How heat and lighting in kitchens can negitively impact the employee experience, and;Why, as owners, we need to accept that we contribute to mental health issues of our employees;and so much more.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, we chat with Scot Turner of Auden Hospitality which is all about supporting the success of hospitality businesses. We chat about how putting people first is key to realising success in your hospitality or coffee shop business. We also look at some of the lessons Scot has learnt through his extensive experience in hospitality and how widening your viewpoint when analysing data can give you more context and insight into your business.Part 2 is coming on Wednesday where we talk about workflow, mental health and so much more - a great episode.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this second part of my episode with James Gray, Founder of Barista & Co, we chat about the innovative approach to their workspace, which allows a greater connection with their local community and we also touch on the benefits and relationships they build working with their wholesale partners.www.baristaandco.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

How we show up as leaders and owners has a huge impact on the overall performance of our coffee shops. That’s why I have brought Timmy Gallagher of Evolute Performance Coaching onto The Cafe Hustle to talk all about mental fitness and the important role that plays for any business person.https://evoluteperformance.com/PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

If you are interested in my long-awaited one-on-one coaching, group coaching or leadership courses, email me at [email protected]. I am only opening up 8 spaces at the end of this month so drop me an email directly for more information.EpisodeYou probably wonder why I often share tips and strategies around leadership in your hospitality - it affects EVERYTHING in your business, that's why. The atmosphere, the quality of service, your products - everything suffers if there is a problem with leadership in your business.Find out why as we explore some of the big areas where leadership can make a huge difference and why you should put a huge focus on your people in order to lead your business towards its goals.This is why I say that your people and how you lead them is our industry's biggest opportunity as we move towards 2023.PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices