Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

This is Part 2 of my chat with Henry Ayers of The Gentlemen Baristas and Adam Pagor of Grain & Hearth. In this episode we continue the conversation and in particular, talk about mental health and its impact on the industry.The Gentlemen Baristas InstagramGrain & Hearth InstagramPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode of The Cafe Hustle is brought to you by RotaCloud.The digital revolution was always coming for our industry, but the pandemic accelerated it hugely. How our customer prefers to interact with our businesses has changed and it is now expected that businesses have some sort of digital ordering route, certainly so for coffee shops. The likes of Starbucks and other big chains have driven this expectation, but now that is available to you in your business. Joe Capone, Co-Founder of Espressly joins me today on the podcast to talk about the changing trends and how Espressly fills the need for online ordering systems for small businesses.www.espressly.coPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

How our hospitality industry interacts with its customers has changed. Digital interaction with those customers is now more prevalent than ever, and that means we must be creative when it comes to those interactions. I am delighted to welcome Barbara Casey of Mobile High 5 back onto The Cafe Hustle to talk about their brand new solution for hospitality businesses which turns your phone line into a marketing tool, saving your customers and your staff time.Find out more about Mobile High 5's new service here: https://mhi5.us/Q8M6GPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we chat with Angus Mckenzie about some of the big misconceptions when choosing and buying your coffee equipment for your coffee shop. We discuss what matters when it comes to selecting your coffee machine and how any savings could be diverted to investing elsewhere in your coffee shop.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We have all heard about quiet quitting and its negative connotation towards employees, but what is it really.Join me in this episode where we explore a few reasons behind quiet quitting and why it is a good thing from both an employee point of view and how it can open our eyes as leaders to other issues. The hospitality industry has a reputation as an industry that has a disengaged workforce, but that is changing as people see their greater purpose in what they do, so quiet quitting isn't a new phenomenon. We just now have a term for it.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

If you missed part 1 of my chat with Anthony, don't forget to check that out first.In part 2 we cover suspended coffee, the benefits to the local area and its culture that independent businesses bring, and Anthony opens up about his mental health challenges and what he could have done differently to deal with them. Big inspiration in this episode and I want to thank Anthony for opening up and for the work he does to tackle mental health issues in his area.Check out Fika and their amazing pavement boards herePartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I bring you my keynote from Lunch! 2022 which took place over 14 and 15 September at the ExCeL London where I explore how we can attract the right people for our businesses.I make no apology for the extent to which I advocate for having a solid set of your values, your mission and your vision for your coffee shop. And there is a reason for that. Your values, mission and vision run to every single part of your business. From your brand to your marketing, recruitment and leadership. There is no part of your business where having a solid set of values doesn't make a difference. Prospective employees want more from their work. They want to work towards a purpose and I believe that this is a key part of attracting more people to our individual businesses.I would love your feedback on my speech and what your thoughts are on how we can attract more people to our individual businesses.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

What goes into your guest experience in your cafe? Great service, great people and amazing food?What if I told you that you aren't all in on your customer experience until you create a theatre?That's what Eric Vaughn Johnson did at The Old Farm Cafe. Located next to his performing arts academy, inspired by parents sitting in their cars waiting for their children, Eric decided to create a cafe for them instead. What was produced was an immersive theatrical experience for their guests. Find out what it took to create and the challenges they faced in their coffee shop in today's episode.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

I am really excited to introduce you to our new podcast partner, RotaCloud. An online rota and people management software product will help you and your team save considerable time regarding team management.First of all, I am delighted that RotaCloud is supporting our work on The Cafe Hustle Podcast. But it isn't as though we just partner with anyone. Andy is very much values-driven at The Cafe Hustle, and any partnership must be underpinned by a similar goal. RotaCloud shares the goal of making people's lives better are a perfect fit owing to the fact they are very people driven and all about making the lives of your people, no matter what level, easier.In this episode, I chat with co-founder Joel Beverley to learn more about RotaCloud and how their software can transform how you manage your teams.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Why is leadership such a difficult concept to grasp for some? Is it the apparent technicality of the subject? Or when people are faced with the potential responsibility of leadership? Or is it simply that some are not natural-born leaders?Well, it isn't the last point. Leaders are well and truly made and not born with the skills needed to bring a team from where they are to where they need to be. I have recently been thinking about whether it is a simple case of how we communicate how and what leadership is. Is the language we use putting people off engaging and understanding what it means to lead and be led by someone else? A simple search of mission vision and values will show that somewhere on that Google results page, there are likely multiple pages about the difference between mission and vision - and that is the fundamental element of leadership. This highlights the problem in the first place.As a result, I am renewing my purpose around what I do. What problem do I wish to solve? That renewed purpose is around simplifying leadership in our coffee shops and the wider hospitality industry. I want to make leadership something that is accessible and relatable to people at the lowest levels of our businesses and allow them to be inspired by the rewarding work that comes with leading people to be better than they were yesterday, to provide the driving force behind organisational grown and ultimately achieving our goals.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices