Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

So we are 100 episodes in, and I can't quite believe it.With costs increasing across the board and customers becoming more selective with their disposable income, we, as coffee shop owners, must provide much more value to our customers beyond just fantastic coffee. So for this very special episode, I welcome Chris Deferio of Keys To The Shop Podcast and Keys To The Shop Consulting to talk about the opportunities that coffee shop owners and team members can take advantage of as we move towards a period of uncertainty. A big part of what we discuss is customer experience and how coffee shop owners can ensure they are offering their customers the best possible value through a great product and excellent service. We touch on what you can do to help improve your team's work environment, including zero-cost ideas and how we can make them happier to serve our customers better.I am excited to bring this episode to you as we move into our second century of episodes at The Cafe Hustle.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

No doubt you will relate to a situation where someone is unhappy, whether in your personal or professional life. In a coffee shop environment and as a leader, it is inevitable that at some point, your people are going to be unhappy with either you or some other aspect of their workplace. That's just the reality of working in the high-pressure environment that is a cafe or a coffee shop. So how we show up as a leader and deal with this situation is super important and dealing with it is a must if you want to protect the trust and culture that have taken so long to develop. In this episode, I talk about how we can approach this sort of situation and turn it round to build trust and confidence with your employees.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Nick Bollinger of Junction Coffee, we chat about the various challenges that come with transitioning to mobile-only to operating a brick and mortar too. we also chat about the importance of instilling core values into your team members and his lockdown podcast, Symply Syrup.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know we must have unique selling points to stand out in our industry. I would imagine that fitting out a double-decker bus and serving coffee from it counts as a great USP, particularly in the states. Today I am joined by Nick Bollinger of Junction Coffee OKC. In this first part of the episode, we chat about;Their mission and motivation behind making the jump into coffee;How they managed to get started with a double-decker bus, and;how they have handled the problematic community element of operating a mobile business.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

You have probably guessed by now that as well as people leadership and systems in our coffee shops, my other passion is community. It's no different with The Cafe Hustle, and in this episode, I introduce to you Hustle Together, which is a paid online community for driven and like-minded coffee shop owners where we can come together in a safe space away from the distractions of social media. Listen to the episode to find out more and how to get involved.Go to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Our mindset is really important as entrepreneurs, and that's true for any industry - not just coffee. But certain challenges come with running a coffee shop, particularly in the early days, which means we must be diligent when it comes to managing our time and the range of tasks that we carry each day. In this episode, we talk about protecting your time, saying no and dealing with imposter syndrome.Don't forget to grab your FREE mini-ebook with 5 additional strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Fear of failure is something as entrepreneurs we deal with on the daily. Fear of Success, on the other hand, is something we are less likely to expect, let alone discuss. Pearl Howie of Pearl Escapes has come onto The Cafe Hustle to discuss exactly this topic, how we can identify it and then, in part 2, how we can go about overcoming it and taking some real action and start showing up for ourselves, our people and our business.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

The more conversations we have on The Cafe Hustle, the more patterns we see, and one of those is the difference it makes when you put people ahead of profits. Not to the detriment of a strong performing business, but people-first complements what we do as businesses. I welcome Dan Webber of Chimney Fire Coffee onto The Cafe Hustle to chat about their approach to people and the coffee that they produce as well as why planning is the key to staying true to your values whilst still running a successful business.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Part 2 of my amazing conversation with Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. We discuss the challenge of compromises and how regularly reviewing your mission can help you stay true to the original purpose. We also chat about making time for yourself to do your admin tasks and review your mission - which is very important.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

On The Cafe Hustle, you hear me talk about values, mission and vision... a lot. Today's guest personifies most of the principles that we talk about on the podcast, so I am really excited to introduce Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. Reneé is a very mission-driven person, and over the two parts of this episode we talk a lot about values, mission and vision as well as the importance of putting your people first and why your coffee shop and the community that surrounds it can support one another through extremely difficult times. We chat about;Why community is so important to Reneé and Church Alley Cafe & Grocery;What it means to be a mission-driven business, and;Some tips for developing and implementing your mission.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices