Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

In part 2 of my chat with Jess and Joel Grubbs of the Transient Coffee Company, we talk about the pain and heartache that they suffered when their brand new coffee trailer got totalled. We discuss how they initially dealt with that and what their plans are now for the future. There are some great lessons in this episode, particularly around your mindset in the business.Part 1 of our chat with Jess and JoelNewsletterJoin our community and find out more information about thecafehustle.comSponsorsTrainual Discover more about the amazing platform for building out your systems and processes. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsWant everything you need to set up your own ghost kitchen? Visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we speak with Jess and Joel Grubbs of Transient Coffee Company, based in Washington. In part 1 of this episode, we chat about their journey of discovery into the world of coffee and how that grew into them buying and fitting out their new coffee trailer. We talk about some of the challenges and lessons they learnt during that journey and touch on what came next for their coffee trailer just 1 month after the trailer was finished.NewsletterJoin our community and find out more information about thecafehustle.comSponsorsTrainual Discover more about the amazing platform for building out your systems and processes. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsWant everything you need to set up your own ghost kitchen? Visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I welcome Nick Waldon-Howe onto The Cafe Hustle and we are talking about what coffee shop owners should consider when setting up a solid foundation to provide great coffee, and exceptional service, to their customers. Nick is a cafe owner, business coach, industry leader and coffee lover and although heading down the corporate route, Nick found himself drawn back to our amazing industry. We chat about;Why selecting the right roaster and blend for your coffee is something we shouldn't overlook;Why training of our teams ensures consistent customer experience, and;Why Nick feels that 'service is paramount,and so much more.Check out Nick's Instagram.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

I am really happy to welcome Steve West onto The Cafe Hustle to chat about a range of things but in this second episode, we chat about Why diversity and inclusivity is really important to the whole of the hospitality industry. This is Part 2 of my chat with Steve, so if you haven't listened to our first episode, make sure you check it out. Make sure you subscribe to the podcast to hear part 2, where we chat about the importance of diversity in our industry, and part 3 talking about mental health and how we can better deal with the challenges that individuals face working in the hospitality industry. In this episode, we deal with some simple but effective strategies and tools that we can use to better manage food safety in our businesses.If you missed Steve's first episode, listen to it first. You can find a link below.Steve West Part 1: Food Safety and Handling Allergens with Steve West.Steve's Books - All in aid of the charity, Hospitality ActionThe Restaurant: A Slice of HolmeFathers and Mothers: Seeing Through Eyes of OthersLeadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

It's Senior Race Day here on the Isle of Man as part of the Isle of Man TT Races. Locally, it is a national holiday and some consider it the biggest holiday of our year. I am really excited to bring you this episode with Atham Tsuchnikas and Anesti Karagiorgi of Ace Cafe London talking about the reasons why Ace Cafe has created such a loyal following from its worldwide community. Recorded live in the paddock, we chat about;Why there is such a loyal following around the Ace Cafe brand and the common interest of motorcycles;How events can really create a focal point and how when you get it right, people will travel huge distances to attend.Why without the backing of your community, you are just another coffee business.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.Learn more about your ad choices. Visit megaphone.fm/adchoices

At a time where my hometown, the Isle of Man, see's a huge number of people descend on our small 30 by 11 mile island for the Isle of Man TT Races, preparing for significant increases in customer numbers is something that businesses local to me have to do each year. It isn't something that is unique to Isle of Man businesses, though, it is something that every business will need to plan for from time to time. Serving customers quickly and seamlessly is the key when it comes to a really successful event and got maximising the financial benefits that big events bring with them. In this episode, I talk through some strategies that you can implement, at minimal cost, so that you and your team are able to maximise any upcoming event that your hospitality business may be serving. I talk through planning, your menu, workflow, equipment, customer management, technology and marketing all to help your next event go without a hitch.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

The pandemic has really opened up our customers to the reality of interacting with their favourite businesses and services remotely through apps - and this is something that isn't going to change soon. This trend is here to stay, that's why it is important to ensure your digital presence is stronger than ever - which may mean a custom app for your community may be the best option. Today I chat with Amin Yazdani of Craver about how;Custom mobile apps can improve the level of your customer experience;The benefits, operationally, of having a solid mobile ordering app, and;How you can use apps to improve how you engage with customers in the move to digital.If you want to check out how Craver can really add value to your business, check out www.craverapp.com/cafehustle for a free demo and 20% off your first 3 months.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsPeckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

We welcome back Lydia Papaphilipopoulos-Snape of Warwick Street Kitchen to The Cafe Hustle to talk about the huge challenges she has faced in opening up a new bakery cafe, in addition to her two existing sites. We talk about budgeting, how they have managed to staff the site as well as some of her biggest lessons learnt from opening the Warwick Street Bakery.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsPeckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I speak with Jane Peyton, who is the Founder of The School of Booze. In this episode we look at what you should consider before introducing alcohol to your menu, what alcoholic drinks fit with your concept and how they can compliment your current menu items.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.Learn more about your ad choices. Visit megaphone.fm/adchoices

There are many different ways in which we can grow our coffee shop and hospitality businesses. There are also many metrics that can help us to do that, and that's something I touch on today. Data that is freely available can be used to help you dial in your business and, along with focusing on your own performance, you can really start to see some real growth areas in your business.Please leave us a rating and review of the podcast wherever you listen to your podcasts - it really helps me get our content right, so we can help you.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices