Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

In today's episode I chat with Mark Smith of Double Up Social about how we should approach the production of our social media content and, in particular, how context is really important when it comes to engaging with your audience. In this episode we discuss;What content we should be producing as hospitality businesses;Why both "low-quality" and "high-quality" content are equally benefitial to your marketing strategies, and;How you can incorporate your brand message in your socail media content.We cover this and so much more.Hospitality.FM Podcast NetworkThe Cafe Hustle Podcast has now joined the Hospitality.FM Podcast Network, partnering to bring increasingly relevent conversations to both The Cafe Hustle audience and the audiences of the other podcasts in the network. Check them out over at Hospitality.FM.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off youLearn more about your ad choices. Visit megaphone.fm/adchoices

Today I am chatting with Sofia Syed, owner and operator of Roasted, located in Tremont, Cleveland, Ohio. Sofia, after growing up near where Roasted is located, moved around Ohio and eventually to California - working in marketing for several years before the right location came up for her coffee shop in Tremont. In this episode, we chat about;Some of the significant challenges Sofia faced opening her coffee shop;How she has managed to staff her business in the current climate;Some of the best tools and systems that Sofia uses in running her coffee shop;and so much more (including a cameo appearance by Sofia's Cat, Uma).Check out Roasted over on InstagramLeadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I want your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Andy chats with the co-founders, Ed Parkes and Henry Ayers, of the iconic independent coffee house, The Gentlemen Baristas. We dig into the early days of their coffee house and the challenges they faced before moving to their now ten locations. In this episode, we chat about;How they have developed their team culture and the fundamentals that have gone into that;What it means to serve "well-mannered coffee"; andWhat elements are essential when it comes to delivering a high level of service in their locations;And so much more. Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit. The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's episode covers something that will affect all businesses in the U.S. and should at least be looked into. We are talking about the Employee Retention Credit for hospitality businesses with Catherine Tindall CPA, a partner at Dominion Enterprise Services. Catherine is an Employee Retention Credit Expert and talks through how the situation has changed with the ERC and why you should now revisit it if you previously thought you were ineligible. We cover;What the ERC is and what it may be worth to you;The complexities and implications of businesses who have accessed other funds, and;What goes into claiming the ERC.And so much more.Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams. I would like your help with making sure I cover every angle. I would appreciate your help in completing this two-minute survey. Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get up on all our fantastic news coming over the next few months.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, I speak with Reena and Henal Chotai of Red Cup Cafe in Harrow, London, about their journey into hospitality, setting up their business and the impact that they have had by engaging with their community.  Both Reena and Henal are also very passionate ambassadors of  , a charity that does some amazing work for the hospitality industry in the UK. In this episode, we chat about;How the local community is a huge part of what we do as cafes and coffee shops;How the Red Cup Cafe is dealing with the increases in food costs, and;How Henal and Reena approach their team and recruit new members of staff.Check out their social media;Instagram: @redcupcafeukTwitter: @redcupcafeuk Leadership SurveyI am developing a comprehensive leadership course to help you attract and retain more high-quality candidates and get the maximum out of your teams.  I would like your help with making sure I cover every angle.  I would appreciate your help in completing this two-minute survey.  Thank you very much.NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.SponsorsTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.  The Cafe Hustle may receive some commission if you use our link, but that helps support our work at the podcast.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we are talking about performance - specifically leveraging the power of your brain and how you can leverage the power of your subconscious to improve both your performance and the performance of your teams.   I am welcoming Melinda Limoges, a coach certified in motivational neuroscience, onto The Cafe Hustle to discuss the power of our brain.  In this episode we discuss;What are the 4 parts of your brain that need to work together for high performance;How you can work to re-programme your mind to help you improve your productivity and success, and;How you are able to motivate your teams but approaching them in a mind-friendly way.We are going to cover all this and so much more.Otolo Communitymyotolo.comSponsorPeckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.  The Cafe Hustle may receive some commission if you use our link, but that helps support the work that we do at the podcast.    NewsletterBecome part of The Cafe Hustle Community and head over to our website to get the heads up on all our amazing news coming over the next few months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In our first workshop type episode, I welcome Scott McNamara back onto the mic as he takes us through his template for analysing and forecasting gross profit margins in his business.  Knowing your gross profit is really important for many aspects of your planning and forecasting.it is also important when it comes to your menu design and optimisation too - something that we will cover in a future episode.Scott has also agreed to share his template with you too so that you are able to get an idea of what his process is and the figures that he uses to calculate his gross profit margin.You can access a copy of Scott's template here.This is also a video version of this episode available here: https://youtu.be/zJVgogbcLB4Don't forget to join our community over on our website where you will get all the latest information about the amazing things that The Cafe Hustle has in store in the near future. Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode of The Cafe Hustle Podcast, I talk with Liam Jones, host of An Hour With An Indie Podcast and Founder CEO of Foursquare Group.  Foursquare Group is all about helping independent hospitality businesses manage their compliance and operations through their product, Pilla .Pilla includes a free online document library where you can creat and customise a range of documents but also provide a customisable management diary which is sent out to your business, updated, every 12 weeks.  In today's episode, we chat about;What an indie business is and why they are so important to our economy;How they are able to adapt to the challenges currenlty faced by the Hospitality Industry, and;How a product such as Pilla can help independent businesses deal with their operational and compliance challenges,and so much more. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I dive into a really great conversation with Chris Adams of Ellis Adams Group about how the hospitality industry must change its image if we are going to attract our amazing people back to the industry and retain them going forwards.  As a hospitality consulting business, Ellis Adams Group helps business in a wide range of areas including branding, concept development and revenue generation, amongst other elements.  In today's episode, we talk about;How we as an industry have ended up in this position;Whether we need to reinvent our image as hospitality businesses, and;Why we need to think about how we pay our staff;and so much more.Training CoursesHospitality is facing a labour shortage and there are so many people trying to attract more people. To be one of the first to find out about our upcoming leadership and other courses, head over to thecafehustle.com/develop to get more information.Don't forget to check us out as one of the Top Coffee Podcasts over on FeedSpot.  Really proud of this one!Sponsor and affiliate linksTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I explore the steps that have served me in developing our next leaders.  In the hospitality context,  that is whether you are in a cafe, coffee shop, restaurant or hotel, the process of developing and implementing a succession plan to identify the next leader is very similar.  In this episode I cover; the fundamental foundation to great leadership succession;the importance of understanding the individual members of your team, and;how we can begin to teach our next leaders the right way to bring other staff along.I am so proud to announce that I will be launching a series of courses aimed at helping people develop their mission, vision and values, develop and motivate their teams through strong leadership and also supporting their business and its people through the implementation of robust systems.  To find out more about our courses and receive exclusive offers, visit our website.Our businesses are nothing without us as business leaders being fully focused and prepared to lead our teams.  Check out my free mini-ebook with 5 Strategies for Developing Your Mindset to create the foundations for personal and business success.Don't forget to check us out as one of the Top Coffee Podcasts over on FeedSpot.  Really proud of this one!Sponsor and affiliate linksTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.  The Cafe Hustle may receive some commission if you use our link, but that helps support the work that we do at the podcast.    If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices