Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Scott is the owner and operator of Gather Coffee Lounge in Oneida, Tennessee.  They now have 2 locations and 15 employees between their cafe in Oneida and their drive-thru in Huntsville and have been the first proper coffee locations in the area.  They faced challenges including educating their customers in the most up to date elements of coffee culture and encouraging the community, all whilst navigating the pandemic.It’s clear that Gather Coffee Lounge is doing so much for their community, exactly the sort of story that The Cafe Hustle is all about, particularly helping the more vulnerable in our community.  In this episode we cover;How they have educated their community in what great coffee is and developed a new range of community events for their customers;How their coffee shop is able to touch the lives of the most vulnerable in the community, and;How they have levelled up the communication between their staff members to make operational issues easier to navigate on a day to day basis;And so much more.Sponsor and affiliate linksTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands and book a discovery call for a massive 50% off your deposit.  The Cafe Hustle may receive some commission if you use our link, but that helps support the work that we do at the podcast.    If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, The Cafe Hustle is talking accountancy with Gareth Evans of Evans & Co Hospitality Accountants.  After a career in the hospitality industry as a chef, Gareth decided to change to accountancy to help the amazing small business operators who work so hard to create the experience for their customers.  In this episode we cover;The fundamental elements that any hospitality business should have in place;The key numbers that you should be tracking to monitor your business performance, and;What businesses have to look out for, from an accountancy point of view, over the next 6 months;and so much more.Get in touch with Gareth if you have any questions at;[email protected]: 07961789505Sponsor and afflilate linksTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Peckwater BrandsIf you want to find out how you can create up to an additional £4,000 profit per month from your existing kitchen, visit Peckwater Brands  and book a discovery call for a massive 50% off your deposit.  The Cafe Hustle may receive some commission if you use our link, but that helps support the work that we do at the podcast.    If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.organd get behind this fantastic opportunity for our industry as a whole.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today we are talking about ghost kitchens and how, when combined with a well-thought-out and consistent virtual brand, cafe's, coffee shops and restaurants can realise additional revenue whilst using the unused capacity of their food production areas.Whether you call them ghost kitchens, dark kitchens, virtual kitchens or cloud kitchens, they are all about preparing delivery-only meals without any physical connection with the customer.In this episode, I am talking to Sam Martin, COO and Co-founder of Peckwater Brands, who help businesses set up virtual brands operating out of their kitchen.  They can provide everything you need, from ordering systems to ready-to-use virtual brands that have been tried and tested.  Today we chat about a range of things, including;How Virtual Brands are changing the food and beverage industry;What are some of the challenges faced by businesses adopting a virtual brand, and;How companies like Peckwater Brands can help food businesses seamlessly adopt a virtual brand,and so much more.Don't forget, if you are interested in setting up your own virtual brand, use our affiliate link and visit Peckwater Brands for a massive 50% off your sign up fee.  The Cafe Hustle may receive some commission if you use our link, but that helps support the work that we do at the podcast.  If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.org and get behind this fantastic opportunity for our industry as a whole.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, I chat with Ebenezer Heng, business consultant and creator of On Coffee Makers, a very popular Instagram account sharing information and tips about coffee. We talk about how you can best develop the marketing of your coffeeshop or cafe including getting your product in front of new customers, and making sure your offer is aligned with your target market. We cover;Before you do anything, you must know your customer persona or avatar;Why you need to create perceived value of your cafe or coffeeshop offer in line with your customer persona, and;Why it is imperative that your business in online in 2022;and so much more.Ebenezer refers to a number of links during this episode and you can find them here:Cafe and Coffee Shop Keywords.About the Online Food Delivery Market Size Growth.Generating Content That Engages.Dont forget to check out On Coffee Makers YouTube and Instagram accounts too.If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.org and get behind this fantastic opportunity for our industry as a whole.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, we head to Myaree in Perth, Australia, to talk to Renata Taylor about her coffee roasting business, Grouch & Co and her exciting new venture of a barista academy.  In this episode we talk about;Why using reputable coffee suppliers is important for both sustainability and ethical reasons;Why your branding needs to be consistent and on point, from the moment someone connects with your business, and;Why you need to make sure that your coffee is dialed in, at all times, and how to do it;And so much more!If you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.organd get behind this fantastic opportunity for our industry as a whole.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, Andy talks to celebrity chef, author, restaurant operator and farm owner Chef Susy Massetti.  Born above her mother's restaurant, Chef Susy Massetti was literally born into the food and beverage industry and has worked in many places around the world, including Europe, the United States and, most recently, in the Middle East.  Chef Susy has also presented some TV series, including "The World Is My Oyster" and "Simply Susy" on PBS and OSN Living HD.Susy's career has involved being a personal chef to high profile individuals and operating her restaurants supplied by her organic farm, Roots & Shoots,  in Bahrain.  Today we chat about;Why Susy will not eat in her own restaurants;Why Character and Attitude are her main recruitment parameters, and;Why Susy encourages her staff to tell customers when they don't like a particular dish on their menu.Roots & ShootsEat'syL'ORTON'OVOwww.susymassetti.comIf you find this episode interesting and valuable, please share it with someone who may benefit from this link.  It helps us reach more people in the industry.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. The Cafe Hustle is getting behind Hospitality Rising, a campaign to attract people back to the hospitality industry.  Head over to www.hospitalityrising.org and get behind this fantastic opportunity for our industry as a whole.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleWebsite: www.thecafehustle.comLearn more about your ad choices. Visit megaphone.fm/adchoices

Today, Andy speaks to Alf Molinas of FoodRazor, an invoice management tool that provides near real-time data relating to your business expenses.  Alf discusses how we can use this data to better manage our businesses and get a better idea of how our business performs.In the current climate, with increasing costs and a squeeze on revenue, keeping an eye on business expenses is more important than ever.  In today's episode we discuss;How using technology to process invoices can save you and your employees time;How analysis of your cost data can help to identify errors and price increases, and;How integrated data analysis can open up a whole new viewpoint of your business.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality businesses around the world are struggling to find staff to fill their available roles. The UK is no different in many respects, however the impacts of Brexit have compounded these issues, making them worse.The reduced need for staff members through a large part of the pandemic has meant that the true extent of issue are suppressed. However, as the number of restrictions reduce, it is expected that the need for staff numbers will increase but they simply won’t be there for the industry to cope.Today, I chat to Mark McCulloch, founder of Suoersonic Inc and the brainchild behind Hospitality Rising, a campaign aimed at attracting large numbers of people back to the hospitality workforce.Mark is one of the best dancing and marketing minds in the world when it comes to the hospitality sector and he has managed to enlist some real big hitters from the branding, marketing and advertising works.  Today, we chat about;How a perfect storm has combined to create a significant labour shortage for hospitality industry.How you can set a foundation for retaining the staff you still have.How you can get involved with one of the biggest recruitment campaigns our industry has ever seen.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

Today I am talking to Nicolene Elhadad, founder of Xpresso Cafe's and known as The Franchise Queen.  Nicolene has successfully franchised her coffee shop business to 31 stores across South Africa since 2016.  Nicolene is the proud owner of several 6 and 7 businesses and is motivated by the impact and help that the work she does and is now focused on helping others to realise the same.We chat about the challenges faced when franchising your cafe or coffee shop business and dig into the things you need to consider when deciding whether a franchise model is right for you.  We cover;How to approach big goals to help you achieve more;Why you have to protect the business over the parties when franchising your business, and;Why your mindset is very important, and often underrated when growing or franchising your business;and so much more.How to Franchise Your Business - Guide.Multiply to Millions - Nicolene Elhadad.5 Strategies for Developing Your Mindset.If you find this episode interesting and valuable, please share it with someone else who may benefit, using this link.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community to add even more value and discuss the episodes after they go live.  Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices

When Sarah Heward of The Real Food Cafe in Tyndrum, Scotland, left her high paying corporate job in London, she didn't quite understand the scale of the challenges before her.  The pull of a derelict Little Chef at the side A82 was the start of her vision of setting up her own coffee shop.Sarah faced a huge number of challenges in creating the cafe they have today but has also learnt a huge number of lessons along the way. amongst what we are talking about today we are covering;Why, as a leader, you can have a profound effect on the direction of your team members careers;How your core values can really help you stay grounded, particularly through difficult times, and; The challenges of operating a food business in a remote location with a resident population of only 167.and so much more.https://www.therealfoodcafe.comIf you find this episode interesting and valuable, please share it with someone you know, using this link: https://linktr.ee/TheCafeHustle.  It helps us reach the people in the industry who could benefit from it.I would love to have your feedback, too, good or bad, so drop me an email to [email protected] with the guest name and let me know your thoughts. 5 Strategies for Developing Your Mindset.SponsorTrainual Trainual is your one-stop-shop for centralising all your business processes, checklists, policies and company information, saving you money on onboarding, training and scaling your business.  Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Get involved with The Cafe Hustle Community.  We are growing the community so that we can all add even more value and discuss the episodes after they go live. Head over to our website and sign up to continue the conversation.The Cafe HustleInstagram: @thecafehustlepodcastFacebook: /thecafehustleTwitter: @cafe_hustleLearn more about your ad choices. Visit megaphone.fm/adchoices