Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

If there is one thing that people often overlook in hospitality, its having a comprehensive set of systems and processess fully documented and ready for our people to use. It is one of the cornerstones of great leadership but there are many more benefits that come from having systems in place. Getting you, the owner, time back for yourself is a big plus. Too many owners are stuck in their business as they are the only person who knows how to do everything so having a great set of systems can help you do that. Equally, if you are unable to work for some reason, it allows the business to continue despite you being unable to work.In short it is your business playbook.In this episode, I am joined by Shanice Miller, founder of Taskly Group, to give you some strategies to help you get going. with putting systems into your business.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In the hospitality industry, we know all about dealing with adversity. The pandemic railroaded our industry more or less overnight. Then inflation and the cost of living is something else we need to deal with in a time where we expected a post-restriction boom.Whilst those were, and are, extremely trying times, today's guest, Daniel Wolfe and his team have dealt with an additional level of adversity: Daniel's cancer diagnosis.In today's episode we talk about how Daniel and his team dealt with the news and the mindset change Daniel needed to keep his young business afloat and the way his amazing team rallied around him in support.City Cellars HTXBook Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking.That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The Well Coffeehouse.Mike Lenda Previously Joined Andy On The Cafe Hustle - Listen Here.In this episode, we cover the biggest challenge Mike faces as CEO at present, how The Well balances its focus on people with the commercial interests of the business, and how they maintain the community connection despite a move to more digital interactions with their customers.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In Hospitality, we know that some businesses are struggling to attract new team members, something which is made worse if your business has higher than expected staff turnover. That is why we need to be very intentional about how we hire and retain our people.Your employee experience, including the interview process, has an impact on your retention of your people. Today, Author and talent aquisition expert Tatiyana Cure joins Andy on the podcast to talk all about how you attract and retain top talent and runs through the fundamental elements that help keep them working in your business.Find out more at howtowintalent.comPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's digital age, we can't run our hospitality businesses without some element of technology coming into play. We can't avoid it, and neither should we.Whether it is your POS, mobile ordering or employee scheduling solution in your coffee shop, there is no doubt they help us to run our business better. That being said, we must use tech solutions that work with one another, not independently. In this episode, I share some thoughts about the tech we are using and how it can help us run our businesses better.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality being a tough industry to work in, is nothing new. That is the way that it always has been and, likely, always will be - but that doesn't mean that we have to struggle through.In the first instance, there are ways we can make it easier for ourselves and our employees. Secondly, we can also help our people deal with what we can't mitigate - making it easier for them.Join Andy in this conversation with Kris Hall, founder of The Burnt Chef Project as they discuss the realities of mental health in hospitality and how they are working to help owners and employees better deal with the pressures of working in the hospitality industry.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this, the second and final episode in support of Hospitality Rising, we feature their interviews with Tom Kerridge and Thomasina Miers, undertaken by Kieron Bailey and Matty White.In this episode, Tom talks about the impact of vacancies on the industry, how hospitality is a way of life, and how we must inspire the next generation of hospitality employees. Thomasina talks about how the hospitality industry can teach you essential life skills and the ability to start and own your own business.Don't forget to head to hosptialityrising.org to get involved.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

As hospitality business owners, you will likely have encountered the dilemma of that amazing team member - but their attitude stinks.Whether you are in a coffee shop, cafe, restaurant or even hotels, you know that how our teams show up impacts the experience that our guests have. In this episode, I walk though how we can approach that one employee who is amazing at their job but are unable to align with our culture. PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

We have discussed it many times on The Cafe Hustle, but the hospitality industry is generally experiencing a staffing crisis. An apparent shortage of people entering the industry worldwide is putting strain on businesses and their employees.This is where Hospitality Rising comes in.In essence, Hospitality Rising is a campaign focused on changing the image of hospitality as a career, and I am delighted to be able to support this campaign. In this episode, we share some of the Hospitality Rising interviews with Angela Hartnett OBE and Raymond Blanc OBE, as they chat about the amazing opportunities that a hospitality career has given them and the reasons why they are supporting Hospitality Rising.I know times are tough, but if you can support the Hospitality Rising campaign, head to hospitalityrising.org and get involved now.FREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing is one of the trickier areas of leading your hospitality business, as what is best to do keeps changing. However, since forever, the human species have been drawn to stories. Gone are the days when you could post a picture on social media of one of your menu items and expect people to want to come and visit your business. That's what everyone does these days.So it's stories that set us apart.Find out how you can start using stories to set your business apart.FREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to learn how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices