Hospitality Leadership Podcast - Restaurant and Hotel Leadership.

Great hospitality leadership doesn't just happen, nor are hospitality leaders naturally born that way; they are made! They are made through their experiences and their development.But when it comes to hiring and promoting in your hospitality business, what do you look for? Skills or Personality?In this Follow-on Friday episode, we take a look at how we can hire the best people for our business and why investment in leadership development across your organisation can make a huge difference between success and failure.If you want to discuss your organisation's leadership development or people strategy, Book your FREE 30-minute leadership strategy call with Andy HERE.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

What is your view on your seasonal hospitality staff?We share a view that you may not have considered in today's episode when treating your seasonal people right.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

In todays episode of The Hospitality Leadership Podcast, I welcome Miranda Caldwell, MBA on to discuss branding and marketing within specialty coffee.In addition, we chat about how coffee shops hire and promote their people and also how the coming trends of the specialty coffee industry.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

The success of your business stands largely on how successfully you can communicate your vision, strategy and goals to your people.Join me on this episode as we dive into some tips for communicating better with your team and drive better results and success in your business.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

"Culture eats strategy for breakfast" - its a famous quote, but so true. without having the right culture in our business, the foundation for success is very rarely there.Join me as we dive deeper into the concept of culture carriers in your business off the back of my chat with Roland Horne of WatchHouse Coffee.Related: Roland Horne, CEO and Founder of WatchHouse on Leading Growth Of Specialty Coffee Shops.PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to The Hospitality Leadership Podcast by Cafe Hustle Hospitality.In this episode, I'm delighted to welcome Roland Horne to the podcast, CEO and Founder of WatchHouse. Founded in 2014 after a career in building luxury aquariums, WatchHouse started with an initial location of only 25 meters square or 270 square feet. They now have 12 locations across London, including their roastery under the railway arches at London Bridge - and you will be able to tell that Roland joined us from their roastery site for this episode. They are now growing nationally and internationally, with locations planned in both Bath and New York. In this episode, we talk about;The challenge of delivering a multi-house speciality coffee operation;Why location choice isn't shouldn't be based solely on traditional KPIs;Why the 'energy' of your space can have a big impact on customers and team members;If you are developing your culture organically, you may be missing opportunities;Why people are the most important thing to your business; Why you should have a 'Culture Director';The challenges of growing internationally;Why you need 'culture carriers' as you open new sites;The expansion into house-roasting their own coffee;The benefits of Crowdfunding for the hospitality industry;Awareness of your weaknesses is important for any leader or relationship;Never dwell too much on the issue; heavily focus on the solution;and so much more.Follow Roland on Linkedinhttps://watchhouse.com/PartnersThank you for supporting our sponsors at The Hospitality Leadership Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Learn more about your ad choices. Visit megaphone.fm/adchoices

I am reintroducing Hustle Together, our private, online community with a renewed vision. Join us at thecafehustle.com/togetherPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

I'm joined on the podcast by Co-Founder Cyril Drouet and Sales Director Shirley Wu, for part 2 of our conversation as we discuss the importance of sustainability and the benefits that using completely plastic-free products can have on our environment.`In this part of the episode we discuss;Why the change in awareness of the consumer means authentic sustainability credentials are a must;Why plastic-free disposables can change how we operate our businesses, and;Why plastic reusable cups still pose a sustainability issue for our environment.https://thegoodcup.world/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​SurveyWe are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.Learn more about your ad choices. Visit megaphone.fm/adchoices

Sustainability is a continuing point of discussion, regardless of the area. The consumer is becoming more sensitive to the need for sustainable business practices and one area in particular that is a particular focus point, especially for to-go businesses, is our drinks cups.Enter, Choose Planet A and their plastic-free cup, The Good Cup.I'm joined on the podcast by Co-Founder Cyril Drouet and Sales Director Shirley Wu, as we discuss the importance of sustainability and the benefits that using completely plastic-free products can have on our environment.https://thegoodcup.world/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​SurveyWe are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Michael Bauman, we discuss what it takes to feel successful as an entrepreneur.If you missed part 1, we looked at why success in any are depends on whole life success, the opportunity cost of success in on area and how you can work on defining your individual success.In this episode, we discuss;How we can shift our focus to better pursue whole life success;the importance of business systems in helping you achieve that, and;a 3-step strategy to feeling more successful.https://successengineering.org/podcast/PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​SurveyWe are constantly trying to make the podcast better. Have your input and help us improve the podcast by filling out our survey @ https://thecafehustle.com/survey.Learn more about your ad choices. Visit megaphone.fm/adchoices