Hospitality Property School

Are you ready to elevate your hotels sales and marketing game?

Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace.

Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required for a Sales and Marketing employee in the hotel industry.

Continue reading, watching, or listening, and I’ll share the vital qualifications necessary for sales and marketing employees…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/qualifications-of-a-sales-and-marketing-employee-343

Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
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Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
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Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/RmogAJVLZok


A Division of Keystone Hospitality Property Development

Are you looking to stand out in the competitive world of hotel food and beverage?

Here's what you need to know to hire the right people to impress you and customers alike.

Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employees must possess a unique set of skills, qualifications, and qualities to excel in this role. In this episode, I will explore the necessary qualifications of a hotel food and beverage employee.

Continue reading, watching, or listening, and I’ll share the fundamental qualifications of a food and beverage employee…

Continue reading, watching, or listening, and I’ll share the essential qualifications of a hotel housekeeper …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/qualifications-of-a-hotel-food-and-beverage-employee-342

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/RRC6zrT5Adw


A Division of Keystone Hospitality Property Development

Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position.

In this episode, I’ll explore the qualifications for a hotel housekeeper.

If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for ensuring that the room is spotless and well-stocked with amenities is the housekeeper. Hotel housekeeping is a critical part of the hospitality industry, and it requires a specific set of skills and qualifications.

Continue reading, watching, or listening, and I’ll share the essential qualifications of a hotel housekeeper …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper-341

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/ysI6yQAIkWM

A Division of Keystone Hospitality Property Development

Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality properties work orders with ease.

Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and capital planning.

Dan has spent the last 20 years working with the hospitality industry, and we are thrilled that he has taken the time to share his expertise with us.

Continue watching listening for the complete interview …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/dan-roberge-ceo-of-maintenance-care-interview-340

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/f-sOTf3UxsE


A Division of Keystone Hospitality Property Development

A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests.

I’m going to explore the qualifications to look for when hiring the right front desk employees.

The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also responsible for a wide range of tasks that require exceptional customer service skills, attention to detail, and the ability to think on their feet.

Hiring the right front desk employees is essential for any hospitality property owner or manager, and if you are looking to hire the best talent, I’ll provide valuable insights and practical tips to help you succeed.

Continue listening, and I’ll share the qualifications to look for when hiring the right front desk employees…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/expert-insights-hiring-the-right-front-desk-employees-for-your-hotels-success-339

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social

Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/Hm2cxI5oDME

A Division of Keystone Hospitality Property Development

Conducting hotel employee interviews is a critical step in the hiring process.

In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates.

For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview.

Guidelines you need to follow

Prepare a list of questions

Preparing a list of questions before the interview is essential to ensure that all necessary information is covered. The questions should be tailored to the specific job and should focus on both technical and soft skills. Additionally, it is essential to ask open-ended questions that allow candidates to provide detailed responses.

Continue reading, watching, or listening, and I’ll continue with guidelines you need to follow when hiring employees…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/behind-the-scenes-a-look-into-the-best-practices-for-conducting-hotel-employee-interviews-338

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/2733xeGhPv0

A Division of Keystone Hospitality Property Development

The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees.

I’ll explain How to Attract the Best Employees.

Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation, and stand out in a competitive industry. Attracting top talent, however, can be a challenge, especially in a market where skilled hospitality professionals are in high demand.

Continue reading, watching, or listening and I will discuss strategies to attract top talent, right after a word from our sponsor…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/how-to-attract-the-best-employees-to-your-hotel-tips-from-industry-experts-337

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/hqxjsf0SXBQ

A Division of Keystone Hospitality Property Development

Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture.
I’m going to share the steps for creating your DEI strategy.

A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued.

Continue reading, watching, or listening and I’ll explore the steps for creating a DEI strategy for hiring hospitality property employees …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/from-hiring-to-retention-how-a-dei-strategy-can-transform-your-hotel-workforce-336

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/T9TYzPYTTvY

A Division of Keystone Hospitality Property Development

Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel.

I will discuss the key steps you need to take.

The Role of Soft Skills in Recruiting Hotel Employees

In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identify and assess these skills during the hiring process and the impact they can have on the success of your hospitality property.

The hospitality property industry is centered around providing exceptional customer service to guests. To achieve this, properties need employees who possess a range of soft skills, such as communication, teamwork, problem-solving, and empathy.

While technical skills and experience are important, soft skills are what set apart outstanding hospitality professionals.

Continue reading, watching, or listening and I’ll explore the role of soft skills in hiring hotel employees and how to assess them during the recruitment process …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/attracting-top-talent-best-practices-for-recruiting-hotel-employees-335

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/3HDO6zfWB1c


A Division of Keystone Hospitality Property Development

Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests.

Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.

A central belief of most personal development philosophies is that to have a wonderful life, one must take complete responsibility for it and everything that happens.

As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred.

Passing blame to, or not being supportive of your employees, can develop a disease that can destroy your business and have a negative influence on your life.

Your issues don't go away until you take responsibility for them.

Alright, you might be thinking, “This stuff is a little heavy, I just want to know what departments I need.”

The reason for this thought process is that so when you have an organizational strategy in place and have it work, you have to have the right mindset. You have to be able to look at the big picture.

Continue reading, watching, or listening and I will explain more about why and which departments you need at your property…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/10-departments-in-a-hotel-a-guideline-for-all-hospitality-propertys-ep-334

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/QMgU2lFAOmc

A Division of Keystone Hospitality Property Development