Hospitality Property School

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia Inc

Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture, and accessories that enhance rooms of some of the world’s most luxurious hotels and resorts including Marriott, Hyatt, and Hilton.

All that being said…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/interior-design-specialist-stacy-garcia-interview-333

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/GeR7Hg4RVTE

A Division of Keystone Hospitality Property Development

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property’s financial performance.

A higher RevPAR means a hospitality property is generating more revenue per available room, and I’m going to explain how it works.

Revenue per Available Room, commonly referred to as RevPAR, is a vital metric used in the hospitality industry to measure the financial performance of a hotel.

This metric is used by hoteliers and innkeepers to evaluate their hotel’s performance and to compare it to other properties in the market. In this article, I will explain what RevPAR is, how it is calculated, and why it is an essential metric for hoteliers and innkeepers.

What is RevPAR?

RevPAR is a key metric used in the hospitality industry to evaluate a hotel, resort, bed and breakfasts revenue generation and room occupancy performance. It measures a property’s average daily room rate (ADR) multiplied by its occupancy rate. The metric shows the total revenue generated per available room, and it is used to assess a property's efficiency in managing its rooms and pricing strategies.

RevPAR is a crucial indicator of a hospitality property’s financial health because it takes into account both the hotel's occupancy rate and its room rates. A high RevPAR indicates that a property is maximizing its room revenue while keeping its occupancy rates at an optimal level.

Continue reading, watching, or listening and I will explain more about RevPAR and how to use the formula …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/revpar-optimization-how-to-maximize-revenue-per-available-room-332

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/ciJ7yyDiy2E

A Division of Keystone Hospitality Property Development

Today I’m very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for you.

As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, was the head of loyalty at Malaysian Airlines.

If you have ever wondered if loyalty programs work, how they work, and how to start one, you’re in the right place.

All that being said, let’s jump into this…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/interview-with-mark-ross-smith-ceo-co-founder-at-loyalty-data-co-331

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/fyQrPUBy0j0

A Division of Keystone Hospitality Property Development

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well.

In this episode, I will explain the benefits and features of a hotel booking app.

As I mentioned, I’ll explore the benefits and features of hotel booking applications and how they can help hotels increase bookings and revenue. I’ll also delve into the future of hotel bookings and how technology is shaping the way we travel.

Hotel app features

With the rise of mobile technology and the increasing demand for on-the-go booking options, hotels have had to adapt and offer a seamless booking experience for their guests.

One of the most effective ways to do this is through the use of a hotel booking application. These apps provide guests with the ability to search for and book rooms directly from their mobile devices, making the process quick and easy. Additionally, many booking apps now offer real-time availability and room rates, so guests can see up-to-date information and make an informed decision when booking their stay.

Continue reading, watching, or listening and I will share additional information about the hotel app features, benefits and more…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/streamline-your-bookings-with-these-innovative-hotel-app-features-330

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/6oQW3LwqRwk


A Division of Keystone Hospitality Property Development

Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property.

So, what do hotel evaluators look for.

Hotel evaluators, also known as mystery shoppers or inspectors, are responsible for assessing a wide range of factors that determine the overall quality and guest experience of a hotel. From the cleanliness of the guest rooms to the efficiency of the front desk staff, hotel evaluators look at every detail to ensure a hotel is meeting industry standards.

In this episode, I’ll dive into the world of hotel evaluations and explore the key factors that evaluators look for when assessing a hotel property.

What is a hospitality property evaluator or mystery shopper?

A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers etc. to measure the quality of customer service, their products, and service delivery in their physical presence.

Hospitality property mystery shopper assignments are done at many of the finest chain and independent property’s in the world. Properties can be large with hundreds of rooms or smaller boutique establishments.

They usually consist of a one or two-night stay, and the evaluation will normally include:
• evaluating the reservation process
• valet parking (if applicable)
• check-in and check-out processes
• dining (meals at the property are usually included and involve visiting on-site restaurants and bars and getting room service-if applicable)
• The spa (if applicable)
• housekeeping …
and more

Hospitality mystery shopper reports consist of checklists and narratives.

The checklists are straightforward, but could contain hundreds of YES or NO questions.

Narratives can be very long and detailed. It is not uncommon to submit narratives of upwards of 10,000 words for a three-night stay. The amount of writing depends on the length of stay and how many tasks a hotelier or innkeeper requires to be completed.

It is for this reason, hospitality property mystery shops are scheduled to evaluators with a consistent high standard reporting performance.

Continue reading, watching, or listening and I will share more about how hotel evaluator or mystery shoppers work…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/rise-above-the-competition-understanding-what-hotel-evaluators-want-329

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/F_niPrlB3RQ

A Division of Keystone Hospitality Property Development

Excellent customer service is essential for any business, but it is particularly crucial for hotels.

In this episode, I’ll share ways for you to improve your hotel customer service.

Guests come to hotels not just for a place to sleep, but for a memorable experience.

Whether it's a family on vacation or a business traveller, customers have high expectations when it comes to their hotel stay. Your goal when it comes to hotel customer service techniques is to make your property stand out and create loyal guests.

From establishing a customer-focused culture to using technology to enhance communication, the tips I share will show you how to deliver exceptionally service that will leave a lasting impression.

Continue reading, watching or listening and I will share ways you can improve your hotel customer service …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/creating-a-culture-of-hotel-customer-service-how-to-stand-out-328

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social

Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/03OJqLmlQeQ

A Division of Keystone Hospitality Property Development

A well-crafted hotel business plan is a comprehensive road map for your property’s growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line.

In this episode, I will provide the key elements that should be included in your hotel business plan.

Why create a hotel business plan

Every new company should really think about writing a business plan, and this is especially true for hotels. If you want to take out a loan to start your business, or raise money from other investors, you will need one.

Many get nervous about the thought of starting a business plan or don’t know where to start. You don’t have to get bogged down in the process. By following the guideline, I am laying out for you is an excellent way to get your thought juices flowing.

If you don’t need to seek funding, it is still a good idea to write a hotel business plan, as it can be used as a tool to strategically manage your business as it gets up and running and starts to grow.

Continue reading, watching, listening and I will share a guideline for a hotel business plan, right after a word from our sponsor.

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/the-authentic-hotel-business-plan-verified-techniques-327

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social Facebook:
https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/m_nBrxv594E

A Division of Keystone Hospitality Property Development

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience.

Here’s what you need to consider.

Starting a new hotel can be an exciting and challenging endeavour. There is a lot to consider, from choosing the right location and designing the perfect guest experience, to building a strong marketing plan and assembling a talented team.

One key element that is often overlooked, however, is the importance of pre-opening hotel strategies.

These strategies are essential for setting your hotel up for success from the very beginning, and can make all the difference in the long run.

In this episode, I'll explore the various pre-opening hotel strategies that owners and operators should consider as they prepare to launch their new property…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/pre-opening-hotel-strategies-to-ensure-a-successful-launch-326


"The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course Get your copy of the


“How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success


Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips


Join one of your private groups
https://keystonehpd.com/private-groups


Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development


Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts


YouTube https://youtu.be/qXgQAS-do_I A


Division of Keystone Hospitality Property Development

Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends.

Here is our take on the top 12 hospitality property trends for 2023.

It is natural that trends can be fickle. Just because something is trendy today doesn’t mean it will be tomorrow, but staying on top of the trends can help keep your hotel, resort, inn, bed and breakfast, vacation rental relevant.

Here are our top 12 hospitality property trends for 2023.

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/top-12-hospitality-property-trends-for-2023-325

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social Facebook:

https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/H_HfYXHxc7w

A Division of Keystone Hospitality Property Development

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022.

During the last year, I have noticed that many followers are searching for ways to prepare or even start a hospitality property business.

This is a theme I noticed in our top 10 episodes.

Now it’s time for our annual look back at the Hospitality Property Schools' 10 most popular episodes of 2022.

I will be counting down from 10 to 1, and I will give you a snippet from each episode to remind you of why they were popular.

If you go to KeystoneHPD.com/10MostPopularEpisodesof2022-324 you will find the show notes with all the links to the top ten episodes.

So, without further ado, let’s dive into the top ten most popular episodes of 2022, starting with #10…

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/10-most-popular-episodes-of-2022-hospitality-property-school-324

“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube

https://youtu.be/Lyy6bpPTHeM

A Division of Keystone Hospitality Property Development