In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA opened:

“The incredible revolution, disruption, discontinuity and change that the world is currently experiencing has never been seen before at this scale and speed. It has turned upside down our understanding of “normal”, it is changing our priorities and values, and will have a major impact on the way that we interact with each other for the foreseeable future.”

In this 15 minute podcast episode, we discuss the first two scenarios detailed in the report, Society and Consumers, exploring the continuing impact of COVID-19 on the hospitality and tourism industries.

We consider:

1. Whether society is changing to a stronger focus on health than wealth?
2. Do consumers value hospitality more now than they did before the pandemic?
3. Is hospitality doing enough to build consumer trust?

In this podcast we discuss Revenue Management with Mike Chuma from IDeaS Revenue Solutions, particularly focussed on the commercial impact of COVID-19 on hotels.

Mike is the Vice President, Global Marketing at IDeaS Revenue Solutions, based in Minneapolis, responsible for leading IDeaS Global Marketing, Engagement & Enablement teams, encompassing product marketing, demand generation, branding, communications and client, academic and industry education and learning development.

In this 15 minute podcast episode, we discuss the impact COVID-19 has had on hotel demand:

• How has the pandemic most impacted the structure of commercial hotel organizations.
• How the role of revenue management changed in this new landscape.
• How is hotel technology evolving to meet the needs of tomorrow's commercial hotel organisation.