SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, particularly through SiteMinder’s World Hotel Index. The World Hotel Index is sourced from SiteMinder’s guest acquisition platform, used by 35,000 hotels and connected to more than 400 hotel booking channels globally.

In this episode, we explore the current trends across all regions and what these trends will mean for accommodation providers.

We consider:

1. Current trends in the distribution space across all regions.
2. Which regions are looking most positive for recovery and what recovery will look like.
3. Areas hoteliers need to focus on now so that they can operate effectively once travel is back.

SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, particularly through SiteMinder’s World Hotel Index. The World Hotel Index is sourced from SiteMinder’s guest acquisition platform, used by 35,000 hotels and connected to more than 400 hotel booking channels globally.

In this episode, we explore the current trends across all regions and what these trends will mean for accommodation providers.

We consider:

1. Current trends in the distribution space across all regions.
2. Which regions are looking most positive for recovery and what recovery will look like.
3. Areas hoteliers need to focus on now so that they can operate effectively once travel is back.

How are customer buying behaviours changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue managers adapt to meet these changing behaviours and new expectations?

In this 15 minute podcast episode, we explore:

1. How COVID has changed customer behaviours how have these changes are impacting revenue management.
2. How customer buying behaviours are impacting the customer journey.
3. The implications for hoteliers in understanding their customers requirements, particularly through newly created revenue streams where we have no direct connection.

The global pandemic has created economic conditions in the market that we have never seen before. But is forecasting accurate or relevant today or are we starting with a blank sheet of paper? In this episode we explore the relevance a revenue forecasting through the pandemic.

In this 15 minute podcast episode, we explore:

1. Whether a forecast is still relevant
2. New information managers should source to assist with the accuracy of their forecasts
3. The relevance of total revenue in forecasting today
4. How the industry is defining new standards through this evolving situation?
5. Advice for reopening hotels.

Technology has historically been seen as a tool within the travel industry, supporting business processes, particularly in an industry so reliant on service. The impact of COVID-19 has seen a new pace of technology evolution, where technology is now seen as vital to business success.

In this episode, we explore:

• How technological advances are impacting on the hospitality and tourism industries in response to the pandemic.
• Whether there is any hope of recovery for international tourism.
• Whether a talent crisis is looming as professionals leave the industry.
• How technology is assisting in the training and development of hospitality professionals through the downturn.

In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA observed:

“This pandemic has caused a fundamental massive disruption and fracturing of the existing economic models on which all countries, institutions and governance models have come to rely. These models will no longer hold true and new and different economic models will emerge based on new realities and society values.“

In this 15 minute podcast episode, we explore the impact economics and politics as a result of COVID-19 on hospitality and tourism industries.

We consider:

1. How the changing political and economic imperatives impact on hospitality and tourism
2. Why localism is important and will it change over time
3. How can hospitality businesses can become more resilient to further and future shocks.

In this episode we talk about Revenue Management with Klaus Kohlmayr from IDeaS Revenue Solutions, focussed on Revenue Management Systems.

Klaus is the Chief Evangelist at IDeaS, having worked in Revenue Management for almost 20 years. IDeaS support more than 14,000 clients in 140 countries.

In this 15 minute podcast episode, we discuss new trends and best practise for hoteliers on a mission to maximise revenue.

We discuss:

1. What value does an automated hotel RMS provide under the current conditions of low demand and economic uncertainty?
2. Beyond property-level revenue managers, what other roles can benefit from an automated RMS and how?
3. What might the post-pandemic future of hotel revenue management look like?

In this podcast we focus on the first two quarters of 2021 with my guests Larry and Adam Mogelonsky from Hotel Mogel Consulting and the world’s most published writers in hospitality.

We consider:

1. Urgent priorities for hoteliers today.
2. Which markets will bounce back first, and how you can identify signs of recovery.
3. What to focus on now to be prepared for the inevitable later in 2021.

In this podcast we discuss Revenue Management with Damiano Zennaro from IDeaS Revenue Solutions, particularly focussed on the role of Revenue Managers as a result of COVID-19.

Damiano is the Director, Global Advisory Services at IDeaS Revenue Solutions, based in Milan, Italy. Damiano leads a global team of professionals who strategically support the travel and hospitality industries in embracing automation and finding the winning balance between people, processes and technology and previously spent over 16 years with IHG. Damiano is also a member of the Revenue Optimisation Board with HSMAI Europe.

Revenue managers are under immense pressure today to maximise revenue in a period of challenging economic conditions.

We consider:

• Why revenue managers are struggling to secure a leadership role in the commercial area.
• Will the pandemic threaten the existence of revenue managers and the revenue management discipline, or will it offer an opportunity to gain the position they’ve sought for so long.
• Will the commercial structure in the hospitality industry change after COVID-19.

In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA opened:

“The incredible revolution, disruption, discontinuity and change that the world is currently experiencing has never been seen before at this scale and speed. It has turned upside down our understanding of “normal”, it is changing our priorities and values, and will have a major impact on the way that we interact with each other for the foreseeable future.”

In this 15 minute podcast episode, we discuss the first two scenarios detailed in the report, Society and Consumers, exploring the continuing impact of COVID-19 on the hospitality and tourism industries.

We consider:

1. Whether society is changing to a stronger focus on health than wealth?
2. Do consumers value hospitality more now than they did before the pandemic?
3. Is hospitality doing enough to build consumer trust?