You may know Teresa Strasser from her time on the Adam Carolla radio show and from TV’s The List. She’s also a family travel expert for Best Western Hotels & Resorts’ consumer facing youmustetripping.com website.

Glenn’s always loved her wit and willingness to exploit herself, but mostly her children, for a good laugh that delivers practical information and the truth about our shared human experience.

You’ll learn all about what family’s really want from a hotel experience and how you can better appeal to all types of families. You’ll love and laugh with this show as Glenn tries to keep up with her hysterical stream of confidence.

Never a fan of the restaurants, Glenn chats with Marco and admits he feels connected to the brand when it’s in hotel form. It’s a tough thing to admit, but when you have a company that really knows its essence and how to relate to its customers you get a winning product and a unique experience. That’s what a great hotel company is all about and in this show you’ll learn all about how it appeals to its customers and where it’s going. And boy are they going. You won’t believe how much this company is expanding. We reveal how!

In this episode Glenn speaks with the President & CEO of Outrigger Resorts David Carey.

They discuss:

At some point he realized while design is great, ownership is where people are finding the most success. We learn how he started with small slices of ownership investment and how he is building a major property portfolio. He’s even bringing a major Chinese hotel brand here to the United States, a very interesting strategy we haven’t seen before.

They also discuss how to keep creative and how to keep pushing yourself so you never rest on your laurels, giving back through charitable efforts and more.

The guys chat about many issues including the state of extended stay and how Marriott is emphasizing its extended stay brands such as TownePlace Suites, ensuring guests are empowered to keep their home routine while on the road, embracing new technology such as mobile check in and how to keep customer service up to par in this new world.

Very informative chat where you are sure to learn much more than expected.

To Larry Broughton there is a severe leadership gap in the hotel business and we explore the reasons why. But he also has an answer and in this wide ranging podcast we talk about leadership and what that really means. Beyond that we dissect American society to better understand how our psyches and life experiences mold our attitudes and points of view when it comes to our professional careers.

We also talk about why grit is so important and how Larry coming from an army Green Beret background shaped the way he does business.

He’s also the founder of yoogozi.com, a site dedicated to making you a better leader.

This is a truly fascinating interview that not only gives insight to an amazing hospitality professional, but provides a great examination of the human condition.

They talk about so many topics in this free flowing conversation it’s a great ride listening to it all come together.

Topic include: The effectiveness of humor in advertising, successfully mastering humor to break through advertising clutter, utilizing microsites to enhance branding, finding the right way to connect with your guest through marketing, debunking the myth of the millennial traveler while also deciphering how to earn their future business as they age, the company’s new Del Sol construction prototype, and most importantly we hear Wayne’s journey to the CEO position and the skills he developed to get him there.

Camelback is a major ski area and they’ve been upping the summer fun quotient too. So we took opportunity to speak with Michelle Wescott, Director of Group Sales on how the new property will change the area’s dynamic for both families and meetings.

Mind you this is no ordinary hotel, but houses the largest indoor water park in the northeast United States as well as a host of other indoor and outdoor amenities.

So we chat with Michelle about all sorts of topics such as how to attract families to your hotel and what’s hot in group meetings when it comes to a new era of team building events. So much to learn from in this one. Plus, Glenn survived zip lining which was certainly not expected.

This wide ranging interview covers the state of their brands, the rapidly changing face of economy/budget hotels, what consumers really want and we get a better understanding of the man himself with some great tips for career minded people to find success in this business.