So this week Glenn is chatting with HM Bookstore founder Rick Tomjenovic, who also happens to be a Partner in Tri-Star Hotel Group (http://www.tristarhotels.com) who’s in charge of operations and more. Rick is a guy who totally gets the importance of a well-trained team and wants to empower others to find new heights of success.
In fact, he started HM Bookstore (www.hmbookstore.com) to give hoteliers the tools they need for success. They have amazing materials hoteliers can use to make sure their employees are the best at what they do.
He’s joined by Pamela Barnhill, president and COO of InnSuites Hospitality Trust (NYSE: IHT) with 2 divisions, InnSuites Hotels & Suites which is her Owner/Operator group and InnDependent Boutique Collection (www.ibchotels.com), a group of 20,000 independent hotels. Pamela is not only a strong believer in training and customer service but also uses HM Bookstore with her team.
The two groups have a new partnership, which they discuss too.