House of Property

An email arrives. A WhatsApp pings. Someone leaves a voicemail—and then calls again to check you’ve received it.

When did an immediate response become the measure of good service?

This week, Katie Griffin and Martyn Baum explore the pressure to be constantly available in property and business. From evening messages to “just a quick question” on your day off, how do we manage expectations without feeling we’re letting people down?

Does replying faster always mean we’re helping?

Can we give thoughtful advice when we’re constantly interrupted?

And how much of the urgency comes from our clients—and how much have we created ourselves?

We’ll be talking boundaries, communication and the difference between something that needs attention and something that needs attention right now.

Join Katie and Martyn for another honest, lively conversation—with no expectation that you reply immediately!

#HouseOfProperty #PropertyPodcast #EstateAgency #PropertyIndustry #Business #WhenDidEverythingBecomeUrgent

Just because we've always done it, or because everyone else is doing it, does that mean we should?
Following last week's conversation about drowning in noise, Katie and Martyn turn the spotlight on estate agency itself and ask whether some of the things we spend our time, energy and money on are actually necessary.
Printed property brochures, newspaper advertising, social media, virtual tours, endless reports and the latest technology — are they genuinely helping us sell homes, or are we simply doing them because we think we should?
And what about the traditional practices we've left behind? From posting property particulars and working the applicant register to picking up the telephone and building relationships, have we lost sight of some of the things that made estate agency work?
This week, we're questioning the old habits, challenging the new trends and asking what really delivers results for our clients.
Because being a better estate agent isn't necessarily about doing more. Sometimes it's about doing less, but doing it exceptionally well.
Join Katie and Martyn for another honest, lively and possibly controversial conversation about the property industry.
#HouseOfProperty #EstateAgency #PropertyPodcast #PropertyIndustry #EstateAgents #DoWeReallyNeedTo

This week on HOP, Katie Griffin and Martyn Baum take on the constant stream of headlines, notifications, reports, dashboards and data that seem to dominate modern business.
From doom-and-gloom property headlines to clients expecting instant replies, the question is simple: are we better informed — or just overwhelmed?
We ask whether agents really need to answer everything immediately, what tasks we could stop doing tomorrow that nobody would notice, and whether more communication always means better service.
And then there’s the controversial one: do sellers actually need Rightmove click-through reports?
Do these reports genuinely help clients understand what is happening with their property, or are they just vanity metrics that tell us how many people looked without telling us why they did not book a viewing?
If a property is getting plenty of online attention but no physical viewings, is that useful evidence for a price conversation — or does “no viewings” already tell us everything we need to know?
Katie and Martyn debate where data becomes useful insight, when reporting becomes noise, and whether the real job of an agent is not simply to give clients information — but to explain what that information actually means.
Plus: what could you stop doing in your business tomorrow that nobody would even notice?

What happens when an estate agent experiences the moving process as a buyer and a seller?
This week at House of Property with Katie Griffin and Martyn Baum we are turning the questions on Martyn. We want to know what has surprised him, where the process has felt frustrating, what good communication really looks like from the customer’s side, and what we as estate agents could do better.
From arranging viewings and receiving feedback to making an offer and waiting for a sale to progress, we’ll talk honestly about the moments that matter most to buyers and sellers.
If you work in property, when did you last experience the process as your customer does?
Join us for House of Property, Season 6, Episode 14: The View from Both Sides.
#HouseOfProperty #EstateAgents #PropertyPodcast #BuyingAHome #SellingAHome #EstateAgency

When was the last time you looked at your business through the eyes of a potential customer?
This week, Katie Griffin and Martyn Baum discuss the parts of a business that can easily become tired, outdated or forgotten. From keeping your Google and Apple business pages accurate and engaging, to reviewing your website and checking that your online valuation tool still looks fresh and works properly.
We also explore the importance of physical presence: your office space, window displays, signage and property boards. Do they still represent the quality of your business and create the right first impression?
It is easy to become focused on the day-to-day workload, but the small details matter. Regularly reviewing, refreshing and maintaining every customer touchpoint helps your business remain visible, relevant and ready for its next opportunity.
Join us live for HOP Season 6, Episode 13: Don’t Let Your Business Go Stale or catch up on Apple Podcast and Spotify
#HouseOfProperty #EstateAgents #PropertyMarket #FeelTheFear #MakeTheMove #PropertyPodcast #BusinessMindset #SalesSkills #EstateAgency #RealTalkInAgency

Join Katie Griffin and Martyn Baum for the latest House of Property Podcast.

What would you do if fear wasn’t making the decision?

In this episode, Katie and Martyn explore the fears that can stop us from taking the next step—whether that means moving home, changing direction in business or making an important decision in life.

We discuss the fear of change, rejection and getting it wrong, as well as the worry that moving forward could mean losing what we already have.

Fear can make us hesitate, overthink and wait for the “perfect” moment—even when we know that something needs to change.In property, it might prevent a seller from coming to the market, making a necessary price adjustment or accepting an offer.

In business, it can stop us from trying something new, having a difficult conversation or pursuing an opportunity because we are afraid of hearing “no”.

Katie and Martyn talk honestly about the doubts that surface when something really matters, why waiting until you feel completely ready can leave you standing still, and how courage isn’t about being fearless—it’s about recognising the risks, trusting yourself and making the move anyway.

You may not get everything right, and things may not always go exactly to plan—but standing still also carries a cost.

This episode is about facing uncertainty, learning from rejection and refusing to let the fear of losing prevent you from discovering what you could gain.

Join us live for HOP Season 6, Episode 12: Feel the Fear — Make the Move or catch up on Apple Podcast and Spotify

#HouseOfProperty #EstateAgents #PropertyMarket #FeelTheFear #MakeTheMove #PropertyPodcast #BusinessMindset #SalesSkills #EstateAgency #RealTalkInAgency

HOP S6 E11: 119 Days Left — Don’t Waste Them

Join Katie Griffin and Martyn Baum for the latest @House of Property Podcast.There are just 119 days left of 2026 — but is that enough time to make your property moves happen?

In this episode of House of Property, Katie and Martyn look at why the final months of the year still offer real opportunity for serious sellers and buyers.

We discuss what to do when a property isn’t attracting viewings, why price isn’t always the only problem, and the changes that can turn a quiet listing into a successful sale.

With buyers becoming increasingly selective and only around half of available properties attracting meaningful interest, simply being “on the market” is no longer enough.

From presentation and photography to pricing, marketing strategy and honest conversations, we give you the tools and explain what sellers—and their agents—need to do differently.

The clock is ticking, but the year is far from over. With 119 days still to make an impact, this episode is about staying focused, making every working day count and finishing 2026 stronger than you started it.

Join us live for HOP Season 6, Episode 11: 119 Days left - Don’t Waste Them

#HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency

Join Katie Griffin and Martyn Baum for the latest episode of House of Property.

Buyers are cautious, sellers are under pressure, transactions are taking longer and only the most determined agents are cutting through. In this episode of House of Property, we ask what it really takes to survive and succeed in today’s market. Is resilience now more important than experience? Are agents being brave enough with pricing, advice and difficult conversations? And what separates those who will thrive from those simply trying to ride it out? Honest opinions Real market insight No sugar-coatingJoin us live for HOP Season 6, Episode 10: The Relentless Market – Why Only the Brave Will Survive.#HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency

🎤🏠 HOP S6 E9: The Market Has Teeth — So Sharpen Your Skills 🦷🔥

This week Katie Griffin and Martyn Baum talk about the tough times we are in and how the market has changed.

Deals are harder to come by.

Buyers are sharper.

Negotiations are tougher.

And the days of simply listing a property and waiting for the phone to ring are long gone.

But here’s the good news — this is where proper agents come into their own.

In this episode of House of Property, we’re talking about what it really takes to operate in a tougher, more value-led market. Because right now, buyers are not just viewing homes — they’re weighing up risk, value, cost, mortgage payments, survey results, works required and every possible reason to negotiate.

And sellers? They still want the strongest price, the best buyer and the smoothest move.

So the role of the agent has never mattered more.

We’re getting into:

🏠 Why the market feels tougher right now

💷 Why buyers are negotiating harder

📉 Why overpricing is more dangerous than ever

🧠 Why mindset matters when deals are slower

📞 Why follow-up is no longer optional

🤝 How strong negotiation protects your client

🔥 Why the agents who adapt will win

This is not a doom-and-gloom episode.

It’s a rallying cry.

Because tough markets do not destroy good agents — they reveal them.

As always, we bring:

• A property insight from the front line

• A dad joke

• Real talk about what’s actually happening in agency

• And probably a little rant about agents waiting for the market to save them

🎧 Tune in to House of Property S6 E9: The Market Has Teeth — So Sharpen Your Skills.

Because in this market, average won’t cut it.

🎧 HOP S6 E9: The Market Has Teeth — So Sharpen Your Skills 🦷🔥

#HouseOfProperty #EstateAgents #PropertyMarket #NegotiationSkills #EstateAgency #UKPropertyMarket #PropertyPodcast #SalesSkills #ToughMarket #RealTalkInAgency