What It Means: A Forrester Podcast

How (And Why) To Leverage CX Champions Programs


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Many understaffed customer experience (CX) organizations are spinning their wheels and realizing they can’t meet their goals in a silo. On this week’s What It Means, Analyst Angelina Gennis joins to discuss how CX champions programs can catalyze CX transformation.
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What It Means: A Forrester PodcastBy Forrester

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