In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve positive outcomes in high-stress situations. From law enforcement to everyday business scenarios, we uncover valuable strategies that enhance communication, build trust, and foster mutual respect. Join me in uncovering these powerful techniques that can transform your personal and professional interactions.

Timestamps: 

• (00:00) Introducing Jonathan Pultz
• (09:15) Addressing spontaneous decisions and their consequences.
• (12:07) Crisis situations involve instrumental or expressive needs.
• (18:01) Unity in conflict resolution leads to success.
• (25:58) Interview and negotiation preparation is crucial. Maintain awareness.
• (31:50) Others' ill-timed decisions interrupt your schedule.
• (33:45) Rushing in crisis leads to resentment, problems.
• (38:33) Athletes use routines to calm their minds.
• (44:48) Limited info leads to false assumptions and expectations.
• (50:09) Reader applies book lessons to business and family.
• (54:39) Framework provides rational approach to navigating challenges.
• (58:54) Take charge, get real information, and communicate.
• (01:05:46) Earn a certification and improve your career.

Links and Resources:

• Jonathan Pultz | LinkedIn
•  Negotiating Like Lives Are on the Line: The Essentials of Crisis Negotiation for Use in Everyday Situations

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

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