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What becomes clear quickly is that Neil operates from a different premise than a lot of industry vets.
He doesn’t see change as something to fear or fight. Instead, he sees it as the operating environment: “We’re going to happen to things. Things are not going to happen to us.”
It’s a subtle shift, but it changes everything about how you approach strategy. He also refuses to accept the tired narrative that media is dying. “Media is a fantastic business,” he told me. “People are on media more now than ever before, and there’s more money being spent against media in various ways.” The problem isn’t media; it’s when companies cling to old business models instead of adapting the execution while keeping the core mission intact.
One of the sharpest insights from our conversation centered on the collapse of search dominance. When Dotdash was independent, 70 percent of traffic came from search. That was their “mall.” But the mall blew up. Search traffic dropped to 30 percent of total traffic over time. The expected outcome? Disaster.
What actually happened, thanks to Neil’s approach? Total traffic grew. They built. They diversified into direct traffic, email, social platforms, Apple News, and owned properties like recipe lockers.
A key lesson:
The restructuring of People, Inc. offers a masterclass in letting go of control. Before, one print editor-in-chief made every decision across every platform. But these days he wondered how a print editor could understand everything and all platforms, like TikTok.
They couldn’t. So they decentralized. Execs like Charlotte Triggs now set the brand direction—the ethos that drives all teams—and then fully independent editorial teams handle the magazine, website, Apple News, the app, and yes, Instagram and TikTok. There’s no forced repurposing. Each platform team creates natively for their audience. The result: People grew from six or seven million daily visitors to ten million, with explosive growth on social.
Neil’s Wall Street background shaped how People Inc. approaches analytics, but he’s careful not to let math override instinct, noting:
The real insight is this: strategic ad placement and clean design mean you can generate more revenue with fewer intrusions on the audience. Better experience. Better margins. That’s the math he wants to do.
What makes this conversation valuable is that Neil isn’t selling a complicated theory. He’s demonstrating a mindset: stay forward-looking, embrace change, remain unsentimental, and never stop making things people genuinely want.
LinkedIn: https://www.linkedin.com/in/mossappeal
5
1515 ratings
What becomes clear quickly is that Neil operates from a different premise than a lot of industry vets.
He doesn’t see change as something to fear or fight. Instead, he sees it as the operating environment: “We’re going to happen to things. Things are not going to happen to us.”
It’s a subtle shift, but it changes everything about how you approach strategy. He also refuses to accept the tired narrative that media is dying. “Media is a fantastic business,” he told me. “People are on media more now than ever before, and there’s more money being spent against media in various ways.” The problem isn’t media; it’s when companies cling to old business models instead of adapting the execution while keeping the core mission intact.
One of the sharpest insights from our conversation centered on the collapse of search dominance. When Dotdash was independent, 70 percent of traffic came from search. That was their “mall.” But the mall blew up. Search traffic dropped to 30 percent of total traffic over time. The expected outcome? Disaster.
What actually happened, thanks to Neil’s approach? Total traffic grew. They built. They diversified into direct traffic, email, social platforms, Apple News, and owned properties like recipe lockers.
A key lesson:
The restructuring of People, Inc. offers a masterclass in letting go of control. Before, one print editor-in-chief made every decision across every platform. But these days he wondered how a print editor could understand everything and all platforms, like TikTok.
They couldn’t. So they decentralized. Execs like Charlotte Triggs now set the brand direction—the ethos that drives all teams—and then fully independent editorial teams handle the magazine, website, Apple News, the app, and yes, Instagram and TikTok. There’s no forced repurposing. Each platform team creates natively for their audience. The result: People grew from six or seven million daily visitors to ten million, with explosive growth on social.
Neil’s Wall Street background shaped how People Inc. approaches analytics, but he’s careful not to let math override instinct, noting:
The real insight is this: strategic ad placement and clean design mean you can generate more revenue with fewer intrusions on the audience. Better experience. Better margins. That’s the math he wants to do.
What makes this conversation valuable is that Neil isn’t selling a complicated theory. He’s demonstrating a mindset: stay forward-looking, embrace change, remain unsentimental, and never stop making things people genuinely want.
LinkedIn: https://www.linkedin.com/in/mossappeal
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