How Might We...?

This week my guest is Sadia Rizvi. Sadi has training and content development experience over the last 15 years in business, marketing, and communication. Work experience in the oil marketing sector, media industry, and education. 

Sadia shares her thoughts on the drivers of change and innovation, Innovative leadership, Being creative for the right reasons, Organisational adaptability, The need for market research, Employee engagement, and Customer engagement.

This week our guest is Charlie Boyle, the CEO of Customer Service Excellence Ireland. Strong advocate that customer service starts deep within an organisation and not just a front of house function. Sees customer experience as the key battleground for the hearts and minds of the consumer in the coming years. 

Today Charlie discusses How Might We Balance Tech With The Human Touch?

Tech has been and will continue to add value to the customer experience. However, we run a big risk of going all-in with tech and forgetting we are dealing with humans. Balance is required now not when we have over-run the tech advancement.