The role of the senior leader is to create, retain and rescue high value customers. The role of those in the next level of leadership is to take more and more work off the leader’s hands – freeing up the leader’s time for leadership initiatives. The Second In Charger, or 2IC, is crucial in ensuring the leader’s message is communicated accurately to the rest of the team. This episode looks at how to make that happen.

dobbo.com.au