Do you have someone in your life that you're trying to reach across to, but can't seem to get to? Turns out it has a lot more to do with you than them. Today's episode is part II of how to become a better listener, and therefore become HEARD better as well. We discuss things like:

- How strangers misread each other 80% of the time!!!! What are the filters we're accidentally placing on strangers, coworkers, and loved ones?

- What are the best questions to ask to really get to know someone for who they are? What are they questions they WANT people to ask them?

- How do you handle someone's negative emotions when they tend to make YOU feel uncomfortable in return? How can we become more comfortable with walking patients through their negative emotions so that they can feel better?

All this and more on todays episode - ft. nuggets I've learned from the book Just Listen by Mark Goulston, psychologist and FBI negotiations trainer

IG @justaquickpinch, @drconniewang

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