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In episode 219 of Beyond The Story, Sebastian Rusk interviews Mark Stern, the founder of Custom Box Agency, to dive deep into the world of custom box experiences. Mark shares his journey from corporate America to entrepreneurship, highlighting the pivotal moment that led him to launch his business during the COVID-19 pandemic. 

Join Sebastian Rusk and Mark Stern to gain valuable insights for entrepreneurs looking to enhance their customer experience and how they can elevate your business to the next level.

TIMESTAMPS

[00:02:45] Mindvalley and life transformation.

[00:05:13] Entrepreneurial journey and accidental success.

[00:07:49] Physical and digital product integration.

[00:11:48] Customer journey optimization for agencies.

[00:14:27] Customer acquisition strategy tool.

[00:19:28] Define success for your customers.

QUOTES

• “I'm going to trigger something to celebrate you. Celebration is a retention play. Any type of recognition is a retention play. We call them jewels. So those are things that we can look at at the journey.” - Mark Stern
• “Understanding all the hats you're wearing is power for you to then eventually take the hat off and outsource it or delete it if you don't need it anymore.” - Mark Stern
• "When you define success for your customers, you give them something to strive for. It's a really important measure to make sure you've defined." - Mark Stern

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SOCIAL MEDIA LINKS

Sebastian Rusk

Instagram: Instagram.com/PodcastsSUCK

Facebook: Facebook.com/srusk

LinkedIn: LinkedIn.com/in/sebastianrusk/

YouTube: Youtube.com/@PodcastLaunchLab

Mark Stern

Instagram: https://www.instagram.com/marksternofficial/

Facebook: https://www.facebook.com/mark.sterno/

LinkedIn: https://www.linkedin.com/in/marustern/

WEBSITE

Custom Box Agency: https://customboxagency.com/

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