In this episode, we sit down with Graham Drew and Katheryn Mitchell, co-founders of the Conversation Lab, to explore the power of intentional communication in driving action and execution within organizations. We uncover practical strategies for overcoming common workplace communication challenges.

From navigating differences and embracing AI thoughtfully, to handling difficult conversations with greater confidence and impact. Graham and Katheryn share actionable tools, like their RAPID framework, and reveal how mastering the human side of conversations leads to stronger relationships and better results. 

Join us as we discover how every high-impact conversation holds the key to unlocking greater value in our professional lives.

Timestamps: 

• (00:00) - Introducing Graham Drew and Katheryn Mitchell from the Conversation Lab.
• (04:24) - The mission and backstory of the Conversation Lab.
• (08:42) - The four key communication challenges in business.
• (16:35) - The most commonly avoided conversations and why they matter.
• (23:08) - Strategies for saying no and offering feedback respectfully.
• (28:24) - Graham explains the RAPID framework for effective conversations.
• (35:08) - Katheryn highlights moving beyond scripts and building genuine curiosity.
• (37:38) - Skills of great communicators: pausing, curiosity, and reading between the lines.
• (54:01) - Common language pitfalls that minimize ideas.
• (01:01:22) - Final tips, where to follow the Conversation Lab, and listener takeaways.

Links and Resources:

• Graham Drew | LinkedIn
• The Conversation Lab | Communication training
• Cognis Insights
• Kathryn Mitchell | LinkedIn
• The Conversation Lab | Communication training
• Introduction - Coaching with Kathryn Mitchell

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

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