"If you don't give more value than what people expect, that's the road to no one calling you."

Notable Moments

02:53 – Traveling in Kuwait 04:40 - The Essence of Five-Star Service 07:14 - Exceptional Service and Guest Satisfaction 13:40 - The Impact of People on Guest Experience 14:17 - Leadership Issues and Empowerment 15:25 - Hospitality and Service Excellence 18:22 - Hiring for Attitude 19:20 - Setting Expectations and Continuous Improvement

Recently I was in Kuwait, seated on the balcony of the Marina Hotel, with the Persian Gulf in the background. It was such a unique location to be in so I felt like I needed to record a podcast episode while there. The topic was a no brainer. I knew I had to discuss my experiences at five-star hotels. Take a listen and read my blog to hear how can shape customer perceptions and loyalty, and make sure your business is the one that makes a memory worth talking about.

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