Emma meets Marie Coombes and Sophie Paton to explore how to have difficult conversations as a project manager. With their advice, learn how to approach these conversations without feeling daunted – and why we shouldn't even describe such conversations as ‘difficult’, but rather reframe them as ‘essential’.

Marie is the director of We Restore Calm and a seasoned expert in conflict resolution, mediation and employee engagement, for which she has won several awards. Sophie is an experienced facilitator and partner at Make Happy, a consultancy that helps teams unlock their full potential, solve complex problems and find new ideas.

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