If you want to watch this instead head to youtube: @socialworksorted
Link here

In this epsiode:

-What makes a phone call 'difficult'
-Recognising challenges
-Strategies to manage 'difficult' phone conversations

This is part one, make sure you are subscribed for part 2 on this podcast and youtube.

Link to free training - Confident Communication 

To get in touch with me: [email protected]

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