Account Management (a tactical guide to success)

How to Manage Negative Issues with Clients


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In this episode, we review the seven techniques to deal with negative situations with clients.  Includes suggestions for how to deal with issues where you cannot say yes to a request and also how to deal with negative situations with your internal organization.

Also, we discuss the definition of 'homunculus'.

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Account Management (a tactical guide to success)By Fred Fuller and John Brown

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