When someone is causing a distraction in your class, you need to do something. Becky says how you deal with it makes a huge difference. She explains how to use her “what, gut, so what, now what” strategy to reduce the tension and increase the learning retention.

Purchase Becky's new book here: http://store.bobpikegroup.com/bk-creative-training-a-train-the-trainer-field-guide/

Podcast available on iTunes here:  https://itunes.apple.com/us/podcast/creative-training-techniques/id862555469?mt=2

And on the web here: http://www.bobpikegroup.com/Resources/podcasts-and-videos