Conflict with the team or customers is such a difficult thing to tackle, it's something that comes up often for people workshop owners and challenges many. Dean Evans is a master is conflict resolution. Here he takes you through five principles to help you towards conflict resolution. We also delve into what to do if a team member is constantly causing trouble in the workplace. 

Whispering Loudly, The Workshop Whisper's Podcast thanks to sponsors Safe-T-Stop and Mechanic Desk. Find out more about the Workshop Whisperer here. 

Proudly produced by Newcastle Podcast Station.

See omnystudio.com/listener for privacy information.