In this episode of Let Me Speak to a Manager, Ian Mathews and Frank Cava break down a powerful leadership moment featuring Steve Jobs responding to a blunt and public criticism during a 1997 developer conference.

At the time, Apple was struggling, far from the powerhouse it is today. What followed was a masterclass in handling difficult questions, managing ego, and leading with clarity under pressure.

They unpack:

• How great leaders respond to public criticism without getting defensive
• Why pausing before responding is a leadership superpower
• The difference between engineer thinking vs. executive thinking
• How to balance customer needs with company-scale decisions
• Why doubters can actually drive innovation
• The leadership principle of starting with the customer and working backwards

This episode is a must-listen for leaders, entrepreneurs, and managers looking to improve communication, decision-making, and executive presence in high-pressure situations.