Mike Montague interviews Ray Setter on How to Succeed at Customer Service. Find Ray on LinkedIn here: https://www.linkedin.com/in/ray-setter-6a550a146/ In this episode:

• The best attitude, behavior, and technique for How to Succeed at Customer Service
• What do we mean by customer service?
• The only reason you're in business is your customers
• It's about solving problems
• A positive attitude doesn't guarantee a sale
• The first rule of life is to have a good time
• Be ready to take care of the customer right now
• Do your difficult tasks early
• Ask questions
• Don't speak just to fill the silence
• Figure out your customer's DISC and adapt to it
• Don't pounce
• It's ok to fail

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