Have you ever noticed how most organizations treat every customer the same?

Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity.

Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer.

-The customer will give you feedback on whether or not you are doing a good job.

-Treat every customer like a VIP - Very Individual Person.

-Ten seconds of unexpected service will create a moment a customer will talk about.

-Understand what it will take to WOW every customer.

-Go the extra inch and do something small and special for each customer.

-Focus on the extra inch, forget the extra mile.