How We Solve

This episode features Jon Picoult, the founder of Watermark Consulting is a renowned expert in customer experience. He helps businesses create raving fans that drive business growth by impressing their customers and inspiring employees.

A number of media outlets have featured his insights, including The Wall Street Journal, The New York Times, Harvard Business Review, and Forbes.com (where he regularly contributes). His new book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” debuted as an Amazon #1 New Release in its category.

This episode features Aaron Burns, a tech enthusiast, a partner at GOAT Payments, and spent the last decade developing leadership models for greater morale and performance culture.

This episode features Jonathan Brill, author of Rogue Waves. He is a speaker and advisor on resilient growth, decision-making, and innovation under uncertainty and prepares leaders to profit from radical change. He gives practical advice based on decades of experience as an entrepreneur and Fortune 50 tech executive at HP (Hewlett-Packard). He was also a managing partner of innovation for consultancies that developed over 350 products for clients like Samsung, Microsoft, Verizon, PepsiCo, and the US government.

This episode features Fred Reichheld, founder of Bain & Company’s loyalty practice, which helps companies achieve sustainable results through improved customer and employee loyalty. He created the Net Promoter System℠ (NPS®) of management, which has been adopted by hundreds of leading companies. Fred explains how NPS helps companies become customer-centric, unleashing profitable growth by systematically converting more customers into promoters and fewer into detractors. His work in the area of customer and employee retention has quantified the link between loyalty and profits.

This episode features Sampath S, a Growth Strategist, helping SaaS companies with User Acquisition, Product Validation & Accelerating Growth without spending a dime. He's working with SaaS startups to Corporates (since '07) that generate $5K to $500K revenue per month.

This episode features Ben M. Bensaou, a Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD, Fontainebleau, France. He served as Dean of Executive Education from 2018–2020. He was a Visiting Associate Professor at the Harvard Business School for 1998-1999, a Senior Fellow at the Wharton School of Management for 2007-2008, and a Visiting Scholar at the Haas School of Business at UC Berkeley for 2013-2015. His research and teaching activities focus on (1) how to create innovating capabilities and competencies as a way to build an innovating organization and culture; (2) innovation implementation and roll-out processes across the whole organization; (3) how to build social capital within firms; (4) new forms of organizations, in particular, networked corporations, strategic alliances, joint ventures, and value-adding partnerships; and (5) the impact of digital technologies on innovation. He addresses these issues from an international comparative perspective, with a special focus on Japanese organizations.

This episode features Mark Joyner, the Founder of 30+ startups who now serves as the Founder and CEO of Simpleology — a web app that doubles your free time and cuts your workload in half by simplifying your life. He is often referred to as “The Father of Digital Marketing”. He earned this title for his pioneering role in the early days of online marketing. He started the first e-book publishing company, the first online ad tracking company, the second PPC search engine he developed while the guys from Google were still in college, and he invented the tracking pixel. 

This episode features Jaime Huskisson, the CEO and founder of JH, an agency that focuses on helping e-commerce. They’re the top Adobe Gold Solutions Partner for Adobe Commerce (powered by Magento), consistently leading the way forward. Winner of four back-to-back Magento eCommerce Excellence awards for Best Mobile Commerce User Experience. He’s the lead organizer of the Meet Magento UK, the official Magento conference for the UK. The event features 500+ attendees, a world-class speaker line-up, and attendance from key Magento executives. It’s a conference that leaves attendees with a hundred ideas ready to implement.

This episode features Mike Cameron, an eight-figure CEO, ultra-marathoner, TEDx speaker, author, father, and expert on helping men connect with their emotions. The motivation behind this work stems from his partner's tragic death by an ex-boyfriend, a situation no one wants to find themselves in. He turned this tragedy around and realized his calling to help men handle their feelings better. He has worked with various nonprofits and charities to pave the way for a violence-free future. Today he designs programs to assist men in authentically tapping into their emotions using his Emotional Reconnection Practice.

This episode features John Warrillow, the founder of The Value Builder System™, a simple software designed for building the value of a company. The software is currently used by thousands of businesses worldwide. He is the author of the bestselling book, Built to Sell: Creating a Business That Can Thrive Without You, which was recognized by both Fortune and Inc magazines as one of the best business books of 2011. John hosts Built to Sell Radio, where he interviews hundreds of founders about their exit. Forbes ranked his podcast as one of the ten best podcasts for business owners.