“Your call is very important to us.” Companies say things like this all the time in an effort to sound customer-focused and trustworthy. But do phrases like that actually reassure people—or do they quietly create the opposite reaction? Source: Michael Maslansky author of The Language of Trust (https://amzn.to/3Wz2IQP).

You already know certain places make you feel different—you just may not realize how powerful the effect really is. Walking into a church, a courtroom, a stadium, or even a grocery store can subtly change your mood, your behavior, and even the way you think. Kevin Ervin Kelley, award-winning architect and author of Irreplaceable: How to Create Extraordinary Places that Bring People Together (https://amzn.to/3UALlwE), explains how spaces are intentionally designed to influence human behavior and why the environments around you shape far more of your experience than you probably realize.

History class usually focuses on wars, presidents, and major events. But some of the most fascinating stories are the ones you rarely hear about. Stories like the chaotic and nearly disastrous opening day of Disneyland, the multiple assassination plots unfolding the night Abraham Lincoln was killed, and the bizarre corporate marriage between AOL and Time Warner. Michael Farquhar, former writer and editor at The Washington Post and author of Bad Days in History (https://amzn.to/3wjKCrF) and More Bad Days in History (https://amzn.to/3QE5q3V), shares some of history’s strangest, most surprising, and often unbelievable true stories.

“You have the right to remain silent…” Those famous words are instantly recognizable. But who exactly was “Miranda”? And how did one man’s legal troubles end up permanently changing the American justice system? https://www.thoughtco.com/miranda-v-arizona-104966

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