Humanizing The Headset

Brendhan, Norm and Kalee talk to Manny Apostol who heads community engagement for the King County Sheriff's Office in Washington state.

Brendhan and Norm talk with Sgt. Stefan Bjes about how dispatchers and other first responders can be better equipped to handle incidents involving people with autism. This episode was recorded live on the Humanizing the Headset Facebook group and is available to watch there.

Brendhan, Norm and Kalee talk to Brian Tegtmeyer, president of Illinois TERT, about what TERT is and how the organization helps 911 centers in times of crisis across the country.

Norm, Brendhan and Kalee talk to author and retired police sergeant Donna Brown about her book series, "Behind and Beyond the Badge," as well as perspectives on being a female in law enforcement and the current struggles facing the law enforcement community today. Donna's books can be found on Amazon in digital, audiobook, and hard copy formats!

Norm, Brendhan and Kalee talk with Dr. Joe Serio, author, public speaker, and most interesting man in the world. Also joined by Tracie, recipient of a scholarship to attend one of Dr. Joe's training camps in Texas! You can reach out to Joe on Facebook or at 360dispatcher.com, and check out his new book "Vodka, Hookers, and the Russian Mafia: My Life in Moscow," available now in e-book, hardcover being released August 1st, 2021

Norm, Brendhan, Janelle and Kalee had a chance to speak to Pat Doyle of Vision For Change about mental health awareness and crisis intervention. Please visit visionforchange.net for more information about training for first responders on mental health crises.

Norm, Brendhan and Kalee talk about some recent training they've attended

Norm, Brendhan and Kalee read funny and strange Google reviews of police departments and police blotters

Norm, Brendhan and Kalee read some funny and strange Google reviews of police departments and police blotters

Brendhan, Norm, Kalee, Janelle and Charisce play the whisper challenge