Eric & Eli are the brilliant founders behind Speaker Labs, a leading public speaking coaching program. In this episode, Eric, Eli, and I discuss the science of talk, the power of storytelling, the biggest barriers people face when public speaking, and some ways you can think about improving your next presentation today.

Jaimie Buss is Sr. VP of Sales at Zendesk, and in this episode, Jaimie and I discuss sales & CS collaboration, leadership, battling stigma, and an epiphany Jaimie had that profoundly affected her life.

Debra Squyres is an expert in all things HR and Customer Success, and she is about to join HackerRank as CCO, supporting over 2,000 customers and 11 million developers. In this episode, Debra shares the worst question she was ever asked in an interview, what it means to be data-driven in HR, and her thoughts on the future of work.

Diana De Jesus is one of the top 100 CS strategists, co-creator of the Open Book of Customer Success, and a CSM at Catalyst Software. In this episode, Diana talks about tips, tricks, mistakes, and learnings around Customer Success, parenting, personal branding, and vulnerability.

Jeff Breunsbach & Jay Nathan are Director of CX and CCO, respectively, at Higher Logic. They are also the founders of Gain Grow Retain, one of the world’s largest CS communities that exploded in 2020. In this episode, Jeff & Jay talk leadership, customer experience, community building, and Jay’s dream of being in a Jimmy Buffet cover band.

Jon Johnson is a professional musician turned Senior Customer Success Manager at Splash. He also led customer success at Zinier and is a founding member of the BreakoutCS community. In this episode, Jon talks about his experience as a musician and the lessons it taught him that have allowed him to excel in Customer Success.

Matt Myszkowski is Vice President of Customer Experience at Cision, and led Customer Success at other organizations like SAP, Rant & Rave, and Autodesk. On this episode, Matt talks about change management, being opinionated, photography, and his favorite podcasts.

Lorna Henri is VP Customer Success at Modern Health, which has recently surpassed the $1 Billion valuation mark, officially making them a unicorn. In this episode, Lorna talks parenting, career paths, mental health, and the challenges of scaling quickly.

Daniel Hayward is Head of Customer Success for the Americas at LinkedIn. In this episode, he shares his thoughts on how leaders can support the mental health and wellness of their team members, how they can fight stigma with vulnerability, and how he personally is taking care of his mental health during the pandemic.

Jack Schafer, Ph.D., is a psychologist, professor, author, intelligence consultant, and former FBI Special Agent. He's conducted counter-intelligence and counterterrorism investigations worked as a behavioral analyst and has trained agents in the art of interrogation and persuasion. He’s also written some fantastic books, including The Like Switch and The Truth Detector. In this special episode, Catalyst CEO Edward Chiu speaks with Jack about how CS & Sales can uncover truth quickly, build relationships fast, and achieve desired outcomes.