Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders who found themselves on opposing sides of the issue: What is more important, core CS skills or subject matter expertise?

Lindsey Eatough is the Associate Director of Enterprise Transformation at Mural, a digital workspace for virtual collaboration, currently undergoing a period of hyper-growth. In this episode, Lindsey discusses how to build positive habits, the challenges she’s been facing with her transition into a manager role, and how she is supporting her team’s mental health.

Dawn Sharifan is the VP People Operations at Slack. She has over 15 years of experience in both public and private organizations, from start-ups to Fortune 500 companies. In this episode, Dawn shares the details of Slack’s culture and some of their most impactful initiatives, the future of work, and the biggest challenges facing HR teams right now.

Todd Olson is co-founder and CEO of Pendo, which helps companies accelerate software product adoption among customers and internal employees. He also recently released his brand new book The Product-Led Organization. In this episode, Todd explores the tension between Customer Success & Product, why being product-led benefits CSMs, and how his biggest mistake as an entrepreneur helped to make Pendo a success.

Catalyst COO Kevin Chiu discusses his near-death experience with COVID-19, his difficult road to recovery, insecurity around returning to work, and how the lessons he’s learned have changed how he lives his life today.

Daniel Chait is CEO and co-founder of Greenhouse, a leading Talent Acquisition software company that provides the technology, resources and expertise to make every company great at hiring. In this episode, Daniel speaks about diversity & bias in hiring, untapped human potential, and the top hiring challenges companies face today.

Monday.com CS Group Manager, Nir Fogel, discusses strategies for giving and receiving feedback, the importance of diversity on Customer Success teams, and how to effectively scale while maintaining a team culture people love.

Sydney Strader, Head of Customer Success at Catalyst, discusses the power of vulnerability and authenticity at work, how she went from major success to rock bottom and back up again, and how her experiences have shaped the person she is today.

Steffi Kay is a renowned mentalist who has competed on America’s Got Talent, and successfully fooled Penn & Teller on Penn & Teller: Fool Us. On this episode, Ben and Steffi discuss mindreading, performing, and how it all relates back to Customer Success.

Trello & Stack Overflow Cofounder Michael Pryor discusses important skills, tools, and practices for collaborating, communicating, and supporting your team in a remote environment.