"You need to understand your customer in order to make a product or offer a service that they like," says Ian Lamont, President of i30 Media Corp and author of Lean Media. Ian shares how you can set your company apart by creating content that connects, right-sizing your team, and reducing unnecessary bureaucratic overhead. Next, order fulfillment can make or break an eCommerce business. Nicholas Daniel-Richards explains how ShipHero is making warehouse management, shipping, and returns a breeze. Then, Chase Jarvis of CreativeLive reveals his personal productivity hack so that you can multitask like a pro - Learn more!

• [00:00:00] Media Creators Struggle to Reach Fans
• [00:05:17] Labor Waste & Bureaucratic Overhead
• [00:11:30] Transparency During the Production Cycle
• [00:18:21] ShipHero Streamlines Fulfillment Process
• [00:26:32] Managing Inventory, Shipping, and Returns
• [00:33:21] Chase Jarvis Reveals Productivity Hacks

Learn more about your ad choices. Visit megaphone.fm/adchoices