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ILTACON 2015 Recap: Shared Practice Metrics for Law Firms and Legal Departments, Now and In 2020 - Cunningham
Description: Join us for part two of this continued discussion on
metrics and their uses in both law firms and legal departments to
illustrate value. Not simply a matter of profitability versus
efficiency, there are a variety of perspectives to consider in
determining the best methods and benchmarks for every department and
firm to utilize in creating, sustaining and even growing a successful
relationship.
From the original ILTACON 2015 session description: Law departments are
starting to run like businesses, with that comes an increased emphasis
on measuring performance against business goals. Collaboration in the
development of shared metrics is essential to drive effective
relationships and best-in-class legal operations. How can law firms and
legal departments work together to promote mutually beneficial
technology and metrics? What data points do law departments and firms
care about now; what will they care about in 2020?
Speakers:
John "Jack" Thompson is the Supervising Technology
Project Manager for UPS Corporate Legal Department Operations. He is a
specialist in implementing legal software applications and developing
process improvement programs for operational efficiencies with corporate
legal departments, utilizing Six Sigma methodologies for effective
change management. Besides technology implementations and information
management projects, Jack has developed legal cost and efficiency
analytic models for corporate counsel to harmonize workflow metrics with
law firm business partners, generating improved relationship management
and cost savings efficiencies. Previously, he was a legal operations
manager with Purdue Pharma, LP for over 10 years, specializing in
matter/spend management operations, IP asset management, contract system
and process management, and e-discovery project management. Jack is the
ILTA Program Council member for corporate and government legal
department relationships, and has contributed to several knowledge
sharing initiatives, including panels and publications sponsored by ILTA
and ACC.
David Cunningham is the CIO of Winston & Strawn,
with accountability for creating a competitive edge for the firm using
technology, information and business processes. His areas of
responsibility include information technology, information risk
management, research, legal analytics, practice and client services,
project management, information working practices, e-discovery, records
and docket for 1,800 users across 19 offices. David was previously an
owner and head of the strategic planning practice of Hildebrandt Baker
Robbins, where he audited and assisted over 200 law firms around the
world in 20 years.
View all episodes
By ILTA - International Legal Technology Association
5
77 ratings
Description: Join us for part two of this continued discussion on
metrics and their uses in both law firms and legal departments to
illustrate value. Not simply a matter of profitability versus
efficiency, there are a variety of perspectives to consider in
determining the best methods and benchmarks for every department and
firm to utilize in creating, sustaining and even growing a successful
relationship.
From the original ILTACON 2015 session description: Law departments are
starting to run like businesses, with that comes an increased emphasis
on measuring performance against business goals. Collaboration in the
development of shared metrics is essential to drive effective
relationships and best-in-class legal operations. How can law firms and
legal departments work together to promote mutually beneficial
technology and metrics? What data points do law departments and firms
care about now; what will they care about in 2020?
Speakers:
John "Jack" Thompson is the Supervising Technology
Project Manager for UPS Corporate Legal Department Operations. He is a
specialist in implementing legal software applications and developing
process improvement programs for operational efficiencies with corporate
legal departments, utilizing Six Sigma methodologies for effective
change management. Besides technology implementations and information
management projects, Jack has developed legal cost and efficiency
analytic models for corporate counsel to harmonize workflow metrics with
law firm business partners, generating improved relationship management
and cost savings efficiencies. Previously, he was a legal operations
manager with Purdue Pharma, LP for over 10 years, specializing in
matter/spend management operations, IP asset management, contract system
and process management, and e-discovery project management. Jack is the
ILTA Program Council member for corporate and government legal
department relationships, and has contributed to several knowledge
sharing initiatives, including panels and publications sponsored by ILTA
and ACC.
David Cunningham is the CIO of Winston & Strawn,
with accountability for creating a competitive edge for the firm using
technology, information and business processes. His areas of
responsibility include information technology, information risk
management, research, legal analytics, practice and client services,
project management, information working practices, e-discovery, records
and docket for 1,800 users across 19 offices. David was previously an
owner and head of the strategic planning practice of Hildebrandt Baker
Robbins, where he audited and assisted over 200 law firms around the
world in 20 years.
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