Impact Moments

Impact Moments

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Impact Moments episodes

  • Purpose Over Profit - Benaye Wadkins Chambers (EP. 17)

    Benaye Wadkins Chambers is the president and CEO of Crossroads Community Services, a food distribution and public health organization in Dallas that distributes through 148 partner organizations across the southern sector and runs two community markets, one of them a nutrition pharmacy where local clinics refer families who need food to support their health care. When she arrived five years ago there were 11 and a half employees. Today there are 30, and she has been self-implementing EOS® the entire time, starting with nothing more than the Level 10 Meeting® in an organization where people had never had a staff meeting before. In this conversation with Christine Watts and Kris Snyder, Benaye talks about the two and a half years it took to get real buy-in, how her team rewrote the language of EOS® for warehouse workers who do not sit at computers, and the IDS® session three days before Christmas that decided whether to open a third site in the middle of their busiest season. She also offers a reframe worth sitting with: we are in the business not for profit, which is not the same as being in the business of making no profit.

    Key topics:

    • Self-implementing EOS® in a nonprofit, starting with nothing but the Level 10 Meeting®
    • Rewriting EOS® language and meeting structure for deskless warehouse teams
    • Running board meetings as Level 10s, with the board in its own Accountability Chart®
    • The IDS® session that opened a third site three days before Christmas
    • GWC® and The People Analyzer® through a full reorg

      • About Benaye Wadkins Chambers:

      Benaye Wadkins Chambers is the president and CEO of Crossroads Community Services in Dallas, a food distribution and public health organization focused on building nutrition-stable communities. Crossroads runs two community markets including a nutrition pharmacy, partners with UT Southwestern on food equity and access research, and distributes through 148 organizations via the North Texas Food Bank. Before Crossroads she was Chief Philanthropy Officer at St. Philip's School and Community Center in South Dallas, where she first encountered EOS®.

      Connect:

      Crossroads Community Services: https://ccsdallas.org
      Benaye Wadkins Chambers: https://www.linkedin.com/in/bywadkinschambers/
      Christine Watts: https://www.linkedin.com/in/wattschristine/
      Kris Snyder: https://www.linkedin.com/in/krissnyder/

      Subscribe to the 90xEOS newsletter: https://www.ninety.io/impact-moments

      Try Ninety free: http://bit.ly/3Q99NXr

      Impact Moments is produced by ninety. Learn more at ninety.io.

      🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

      🔗 Learn more about Ninety: https://www.ninety.io 

      35 min
    • 12 Companies, Real Impact - Jim Coyle (EP. 16)

      Jim Coyle ran 12 companies before he figured out what he was actually supposed to do. He sold candy bars to pay for a school trip to Italy, made beaded jewelry that put him through college, ran a paint contracting company, owned restaurants in Chicago, and built a real estate development business. He describes all of it the same way: he did it the hard way. Then a friend handed him a self-published book called Traction, and Jim called Gino Wickman to tell him, straight to his face, that he intended to steal his stuff. Gino told him to go ahead, because they give it all away. Jim became EOS® implementer number 16, and in this conversation with Christine Watts and Kris Snyder he traces his whole quest for impact back to two funerals: his mother, a kindergarten teacher, and his father, a judge. Both drew standing-room-only crowds of people who came to say how they had been changed. Jim decided his job was to be half as cool as his parents, and he has spent the years since building the tools to do it.

      Key topics:

      • Running 12 companies and learning everything the hard way before finding EOS®
      • Reading the self-published Traction and calling Gino Wickman to tell him he was stealing it
      • The amalgamation theory: how a judge and a kindergarten teacher produced an EOS® implementer
      • The ripple effect that never shows up on a scorecard, from a saved marriage to a roofer who became a better father
      • Building the Nexus Accelerator to preserve the tribal knowledge of the implementer community
      • The mistake he keeps catching himself making: getting in the way

        • About Jim Coyle:

        Jim Coyle is an Expert EOS® Implementer and EOS® implementer number 16. He is the founder of Nexus Business Solutions in Kalamazoo, Michigan, and the creator of the Nexus Accelerator, a training platform built to capture and pass on the tribal knowledge of the EOS® implementer community. He also serves as the QCE strategist at EOS® Worldwide, where he helps design the quarterly collaborative exchanges that bring implementers together.

        Mentioned in this episode:

        • "Visionary" by Mark C. Winters: https://www.amazon.com/Visionary-Driven-Entrepreneurs-Without-Themselves/dp/1636805779
        • The Crystallizer Assessment (visionary/integrator wiring): https://rocketfueluniversity.com/crystallizer-assessment/
        • Nexus Business Solutions: https://nexusbusiness.com

          • Connect:

          Jim Coyle: https://www.linkedin.com/in/jimcoylenexus/
          Christine Watts: https://www.linkedin.com/in/wattschristine/
          Kris Snyder: https://www.linkedin.com/in/krissnyder/

          Subscribe to the 90xEOS newsletter: https://www.ninety.io/impact-moments

          Try Ninety free: http://bit.ly/3Q99NXr

          Impact Moments is produced by ninety. Learn more at ninety.io.

          🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

          🔗 Learn more about Ninety: https://www.ninety.io 

          35 min
        • Doing BizDev the Right Way - David Bowman (Ep. 15)

          David Bowman spent 10 years in the Marine Corps as a helicopter crew chief before realizing he was never going to be the guy sitting behind a desk. After a career in organizational development and consulting, he walked into a turnaround client in Michigan, ran a 90 minute meeting the owner did not bother to attend, and fell in love with EOS on the spot. That pivot became a decade as an implementer and the creation of 10x Connect, a program that trains implementers to build EOS Trusted Advisor Networks (ETAN groups) around the country. In this conversation with Christine Watts and Kris Snyder, David reframes business development as something that should feel as good as being in the session room, explains why he only makes introductions of value, and shares the impact moment that still brings him to tears: a client on the verge of divorce who told him EOS gave him his life back.

          Key topics:

          • Why speed networking is broken, and what real connection looks like in an ETAN group
          • Introductions of value: how to use relationship capital without spending it
          • Start with Be, not Do: living your EOS life now instead of waiting for the payoff
          • The impact moment that still makes David tear up
          • The limits of implementation: when an owner's borderline self-awareness is the blocker

            • About David Bowman:
            David is a Certified EOS Implementer and the founder of 10x Connect, a program that trains implementers to build EOS Trusted Advisor Networks (ETAN groups). Before EOS, he served 10 years in the Marine Corps as a helicopter crew chief and spent his career in organizational development, leadership development, and continuous improvement. Learn more about ETAN at tenxconnect.com, or reach David directly at [email protected].

            Mentioned in this episode:

            • "Letting Go: The Pathway of Surrender" by David R. Hawkins
            • "Atomic Habits" by James Clear
            • "The Untethered Soul" by Michael A. Singer
            • The Kolbe A Index
            • 10x Connect (ETAN groups): https://tenxconnect.com

              • Connect:
              10x Connect: https://tenxconnect.com
              Connect with David: https://www.linkedin.com/in/david-bowman-ba54bb7/
              Learn more about ninety: https://www.ninety.io/impact-moments

              🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

              🔗 Learn more about Ninety: https://www.ninety.io 

              34 min
            • Why the Loudest Voice Stopped Winning - Bart McCollum (EP. 14)

              Bart McCollum has spent his career as the operator founders call when a business is ready to grow up. He started as an attorney, moved to a bank bond desk, helped build a health savings account startup into a national brand over 14 years, and four years ago joined Lime Media Group, the largest mobile experiential marketing company in the country, to help founder Heath Hill scale it. Lime builds custom vehicles, LED trucks, and brand experiences for the Super Bowl, Coachella, and South by Southwest, work with seven-figure budgets and deadlines that never move. In this conversation with Christine Watts and Kris Snyder, Bart explains what he calls corporate puberty, the awkward stage between startup and enterprise, and why a company built entirely of problem solvers had to learn to become problem preventers. He talks about running EOS® when the loudest person in the room used to win every argument, using AI to pressure-test quarterly goals, and a concept he calls wildebeesting: the way anxiety propagates through an organization and quietly makes everyone worse at their jobs.

              In this episode:

              • Corporate puberty: the awkward stage between startup and enterprise
              • Moving from problem solvers to problem preventers (the "self-cleaning oven")
              • Why the highest-volume person used to win every debate, and how they fixed it
              • Self-implementing EOS® vs. hiring an implementer, and when each makes sense
              • Using AI to write better rocks, track milestones, and spot lost momentum
              • Wildebeesting: how anxiety moves through an organization

                • About Bart McCollum:
                Bart McCollum is the President of Lime Media Group, the largest mobile experiential marketing company in the United States. He is co-author of You Before Me, a book on the behavioral science of leadership, and a Managing Partner at Adlerian Capital. Learn more at lime-media.com.

                Mentioned in this episode:
                The Anxious Organization: Why Smart Companies Do Dumb Things by Jeffrey Miller
                You Before Me by Bart McCollum and Gerald Hannah
                Oak Hills Retreat (oakhillsretreat.org)

                Impact Moments is produced by ninety. Learn more at ninety.io.

                🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                🔗 Learn more about Ninety: https://www.ninety.io 

                47 min
              • 1,500 Sessions Later, JBS Says EOS Isn't About the Tools - Jonathan B. Smith (EP. 013)

                Jonathan B. Smith, known as JBS, was one of Gino Wickman's first clients. He met Gino at an EO event before EOS® even had a name, and that early bet turned into an Inc. 500 business and a career as an EOS® implementer with more than 1,500 sessions. JBS also spent a decade training with Chris Voss, the former lead FBI hostage negotiator behind Never Split the Difference, and co-wrote Fight Less, Win More to bring tactical empathy into the leadership room. In this conversation with Christine Watts and Kris Snyder, JBS makes the case that team health, not the tools, is 70% of what makes EOS® work. He shares how he reads a room, when he goes off-script with what he calls EOS® freestyle, and the stories behind it: the bird-catching business he helped scale from two states to fifty, the family screaming match he defused by pretending the neighbors complained, and his 93/7 rule for knowing when a session can be saved and when it can't.

                Key topics:

                • Why team health is 70% of making EOS® work, and the tools are the rest
                • EOS® freestyle: structured flexibility, 15% out of the box and 85% facilitation
                • Bringing Chris Voss's tactical empathy and hostage-negotiation skills into the session room
                • The bird-catching business that scaled from two states to fifty
                • Defusing a family screaming match, and the 93/7 rule for when EOS® works

                  • About Jonathan B. Smith:

                  JBS is an EOS® implementer with more than 1,500 sessions and the co-author of Fight Less, Win More, a negotiation handbook built on the tactical empathy made famous by Chris Voss's Black Swan Group. He was one of Gino Wickman's earliest clients and trains leaders to handle high-stakes conversations in and out of the session room. Connect with JBS: https://www.linkedin.com/in/staycuriousjbs/

                  Mentioned in this episode:

                  • Never Split the Difference by Chris Voss: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805
                  • Fight Less, Win More by Jonathan B. Smith and Derek Gaunt: https://www.amazon.com/Fight-Less-Win-More-Negotiators/dp/1684016525

                    • Impact Moments is produced by ninety. Learn more at https://ninety.io

                    🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                    🔗 Learn more about Ninety: https://www.ninety.io 

                    32 min
                  • Why Self-Implementing EOS Nearly Broke His Business - Jay Tankersley (EP. 012)

                    Jay Tankersley spent 18 months trying to self-implement EOS before admitting it wasn't working. Six months with a professional implementer outpaced everything he had done on his own, and the experience launched a decade as an EOS implementer and the founder of Meritage, a private investment fund built specifically for companies running on EOS. In this conversation with Christine Watts and Kris Snyder, Jay recounts the moment early in his implementer career when he asked a leadership team whether anyone trusted a specific colleague sitting in the room. The 30-second silence that followed changed that company's trajectory and, years later, set up the largest acquisition of their career. Jay also walks through the recognition moment that led him to build one of the first EOS-focused investment funds, and reflects on the mistakes that come from trying to lead as a democracy instead of making the call.

                    Key topics:

                    • Why self-implementing EOS stalls most CEOs, and what finally made it work
                    • Entering the danger: the session-room silence that answered a trust question nobody wanted to ask
                    • Spotting an opportunity hiding in plain sight: the EOS investment fund thesis
                    • Why running on EOS is a risk-mitigation advantage in private investing
                    • Leading as a visionary vs. facilitating as an implementer

                      • About Jay Tankersley:

                      Jay is an EOS implementer with over a decade of experience and the founder of Meritage, a private investment fund that invests in companies running on EOS. Before becoming an implementer, he acquired and ran a business through entrepreneurship through acquisition in Denver.

                      Mentioned in this episode:

                      • Visionary by Mark C. Winters: https://www.amazon.com/Visionary-Driven-Entrepreneurs-Without-Themselves/dp/1636805779
                      • The Five Dysfunctions of a Team by Patrick Lencioni: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756
                      • The Mel Robbins Podcast: https://podcasts.apple.com/us/podcast/the-mel-robbins-podcast/id1646101002
                      • Soul Power: The Legend of the American Basketball Association (Prime Video): https://www.amazon.com/Soul-Power-American-Basketball-Association/dp/B0GGRCTZKN

                        • Connect:

                        • Jay Tankersley: https://meritage.vc | https://www.linkedin.com/in/jaytankersley
                        • Impact Moments is produced by ninety. Learn more at https://ninety.io

                          • 🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                          🔗 Learn more about Ninety: https://www.ninety.io 

                          36 min
                        • Coaching the Person, Not the Problem - Jamie Munoz (EP. 11)

                          Jamie Munoz spent four years as a full-time integrator at a large format printing company in Phoenix, helping grow the team from 60 to 100 people on EOS. When her visionary decided to become an EOS implementer, Jamie found herself at a crossroads and started doing fractional integrator work before the term even existed. That led her to founding Catalyst Integrators, a firm that matches experienced integrators with visionaries who need them. In this conversation with Christine Watts and Kris Snyder, Jamie talks about the moment she realized she had become a visionary sitting in both seats, the tension between structure and emotion in EOS meetings, and the termination story she still carries with her: the day she walked into a meeting trusting that the coaching had been done, only to discover it hadn't.

                          Key topics:

                          • How fractional integrator work was born before anyone had a name for it
                          • The tension between EOS implementers and fractional integrators, and why there is room for both
                          • Transitioning from integrator to visionary and learning a completely different skill set
                          • Why things happen for you, not to you: bringing the human element back into structured meetings
                          • The termination that went wrong and what it taught her about due diligence

                          About Jamie Munoz:
                          Jamie is the founder of Catalyst Integrators, a fractional integrator firm that matches experienced integrators with visionaries running on EOS. Before founding Catalyst, she spent four years as a full-time integrator at AZPro in Phoenix, where she helped grow the company from 60 to 100 team members. She is also part of the Visionary Forum community.
                          Connect with Jamie: LinkedIn
                          Learn more about Catalyst Integrators: catalystintegrators.com

                          Mentioned in this episode:

                          • Stutz (Netflix documentary on Phil Stutz)
                          • Positive Intelligence (mental toughness training)
                          • Rocket Fuel by Gino Wickman and Mark C. Winters

                          Connect & Subscribe:
                          Subscribe to the 90xEOS newsletter: ninety.io/impact-moments
                          Read the 90xEOS blog: ninety.io/eos/blog
                          Connect with Kris: LinkedIn
                          Connect with Christine: LinkedIn
                          Try Ninety free: bit.ly/3Q99NXr

                          Impact Moments is produced by ninety. Learn more at ninety.io.

                          🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                          🔗 Learn more about Ninety: https://www.ninety.io 

                          43 min
                        • Why 75% of Owners Regret Selling Their Business — Amy Morin (EP. 10)

                          Amy Morin grew a construction company from $0 to $40 million and exited it after 22 years. Then she bought and turned around a fly fishing resort in Montana, exited that one too, went to graduate school, and became an EOS implementer. By every outside measure she had done it right. And yet, she will tell you she got the most important part wrong. In this conversation with Christine Watts and Kris Snyder, Amy walks through the exit-planning concept she ran headlong past the first time around: the three legs of the stool. She had business readiness in spades. She had no plan for financial readiness or personal readiness, and that gap reshaped what came next for her family. Amy now combines EOS implementation with work as a Certified Exit Planning Advisor, helping owners build companies that are valuable to sell and lives that are ready for what comes after.

                          Key topics:

                          • The three legs of the exit-planning stool, and why business readiness alone is not enough
                          • Why 75% of owners regret selling their business one year later
                          • How identity loss shows up after an exit, especially for the founder who built the thing
                          • Going to market through connectors with a real reason to connect, not just an intro
                          • The cost of ego, and what Amy would tell her younger self

                          About Amy Morin:
                          Amy is an EOS implementer and Certified Exit Planning Advisor (CEPA). She previously built and exited a $40M construction company and ran a fly fishing resort in Montana. She also hosts the Exit Velocity podcast (formerly the Mastery Partners Podcast).
                          Connect with Amy: LinkedIn

                          Mentioned in this episode:

                          • Multipliers by Liz Wiseman
                          • Start With Why by Simon Sinek
                          • Exit Velocity podcast (hosted by Amy)
                          • Value Acceleration Methodology (Walking to Destiny by Christopher Snyder)
                          • Exit Planning Institute (EPI) and the CEPA designation

                          Connect & Subscribe:
                          Subscribe to the 90xEOS newsletter: ninety.io/impact-moments
                          Read the 90xEOS blog: ninety.io/eos/blog
                          Connect with Kris: LinkedIn
                          Connect with Christine: LinkedIn
                          Try Ninety free: bit.ly/3Q99NXr

                          Impact Moments is produced by ninety. Learn more at ninety.io.

                          🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                          🔗 Learn more about Ninety: https://www.ninety.io 

                          32 min
                        • Give Me the 20% That's Real | Jim Wardlaw | Ep. 9

                          After 13 years as an EOS implementer and nearly 950 sessions, Jim Wardlaw picked up David Hawkins' book on the map of consciousness and found a framework that reframed everything he thought he knew about leadership teams. Hawkins places courage at the midpoint of human emotional states, calling it the line between negative and positive. Jim started seeing that line everywhere in his work: the teams that muster the courage to face hard truths consistently come out stronger, while the teams that stay below the line stay stuck in anxiety, politics, and avoidance. In this episode, Jim shares how that insight changed his approach to facilitation, tells the story of a single moment of vulnerability that transformed an entire leadership team, and explains why he believes AI is a bridge to better human thinking, not a replacement for it.

                          Key topics:

                          • How Jim met Gino Wickman before EOS existed
                          • David Hawkins' map of consciousness and the courage line at 200
                          • The three questions exercise that broke a senior executive and transformed a team overnight
                          • "Give me the 20% that's real": a conflict resolution technique from Hank O'Donnell
                          • Why AI might be a stepping stone to higher human cognition, not a threat

                          About Jim Wardlaw:
                          Jim is an EOS Expert Implementer based in Western New York with about 125 implementations and 950 sessions under his belt. He started as an ad agency owner in East Lansing, Michigan, where Gino Wickman was his first implementer. After selling the agency, he earned a master's in Creativity and Organizational Change Management from the Center for Applied Imagination at Buffalo State, the oldest organization in the world focused on creative problem-solving. He is currently writing a book called Entropy exploring the relationship between AI and human imagination. He can be reached at [email protected] or [email protected].

                          🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                          🔗 Learn more about Ninety: https://www.ninety.io 

                          33 min
                        • When EOS Leaves the Leadership Team — Jared Stein (EP. 8)

                          Jared Stein's career path reads like a choose-your-own-adventure: five CrossFit gyms in New York, a stint at the NBA, teaching spin at Flywheel, and running operations at a wellness resort. Now he is the COO and integrator at Strategy Financial Group, a wealth management firm helping retirees protect their families and their legacy. In this conversation with Christine Watts and Kris Snyder, Jared talks about what happened when he stopped keeping EOS inside the leadership team and rolled it out to every department and every person in the company. He shares the moment a nervous team rated their first meeting a 10 out of 10, how he went from thinking core values were "psychobabble BS" to seeing them completely change how teams operate, and the million-dollar gym deal with a friend that went sideways because he skipped the paperwork.

                          Key topics:

                          • Rolling EOS out beyond the leadership team to every department in the company
                          • The moment a nervous team gave their first structured meeting a 10 out of 10
                          • Going from "core values are psychobabble BS" to making every decision through them
                          • A million-dollar CrossFit deal that fell apart because the paperwork was skipped
                          • Why the integrator seat is about removing obstacles, not doing everything yourself

                          About Jared Stein:
                          Jared is the COO and integrator at Strategy Financial Group.
                          Connect with Jared: Instagram
                          Website: strategyfinancialgroup.com

                          Connect & Subscribe:
                          Subscribe to the 90xEOS newsletter: ninety.io/impact-moments
                          Read the 90xEOS blog: ninety.io/eos/blog
                          Connect with Kris: LinkedIn
                          Connect with Christine: LinkedIn
                          Try Ninety free: bit.ly/3Q99NXr

                          Impact Moments is produced by ninety. Learn more at ninety.io.

                          🔗 Check out our episodes on Youtube: https://www.youtube.com/@90xEOS

                          🔗 Learn more about Ninety: https://www.ninety.io 

                          48 min

                        About Impact Moments

                        From the publisher's feed

                        Welcome to Impact Moments Powered by Ninety. Hosts Kris Snyder and Christine Watts kick off this new series by sharing why, after 8 years working together and helping 17,000+ companies run on EOS,…