Lay information and knowledge out as simply and concisely as possible, so you can get it out of your brain and into the world.

Lay information and knowledge out as simply and concisely as possible, so you can get it out of your brain and into the world.

Guesses work best when it's OK for a guess to be wrong.

Delany's tweet: https://twitter.com/DelanyBisbee/status/1020427472209432576

How can you distinguish between typical variation in a process and an indication that something has changed?

Book recommendation: "Understanding Variation" by Donald J. Wheeler. https://amazon.com/dp/0945320531

Setting standards and trying to perform to standard is a method. Better service, better outcomes, better relationships—that's the goal.

You matter and your ideas matter. Taking time to notice what's going on around you is where those ideas come from.

Problems, solutions, and the problem with solutions.