How to build a career in community from scratch.

• Community Industry News:
  • Hugh Lashbrooke joined Constantia.io as Director of Community
  • Melissa Spinella was promoted to Principal Community Manager at UKG
• A word on Generative AI and communities…
  • Giving ChatGPT a spin with community queries
  • A thread about potential community use cases
  • StackOverflow is already trying to ban AI-generated code samples
• How to get into the industry from scratch:
  • Evan’s top 10 list

Erica and Brian talk through the traits and skills required to become an elite community professional and people to look to for inspiration.

• Community Industry News:
  • Amanda Boyle was promoted to Director of Community Engagement at GitHub
  • Christina Brashear joined Colibra as Senior Manager, Community Success
  • Erin Mikail Staples joined Heartex as Senior Developer Community Advocate
  • Sean Dahlberg joined Cisco as Head of Developer Community
  • Nicola Balkind joined Skillshare as Program & Community Manager, Creator Success
• Traits of a “10x Community Pro”:
  • Business Acumen:
    • Ric Navarro 
    • Julie Hamel 
    • Nicole Saunders
    • Evan Hamilton
    • Rachel McKool
  • Outcome Focused:
    • Rich Millington
    • Jon Wishart
    • Alex Angel
  • Exec Comms:
    • Holly Firestone
    • Stephanie Grice
  • Analytical + Storyteller:
    • Stephanie Grice
    • Erik Martin
  • People Leadership:
    • Evan Hamilton
    • Kerri Williams
    • Amanda Boyle
    • Hugh Lashbrooke
  • Budgets / Headcount / Resource Allocation:
    • Julie Hamel
    • Nisha Baxi
  • Experience / Evidence of Repeatable Success:
    • Erica Moss
    • Sydney Sherman
  • Operationally Sound:
    • Trey Wadell
    • Tiffany Oda
    • Cassie Mayes
  • Curious / Lifelong Learner:
    • Joe Miller
    • Phoebe Venkat
    • Sofia Rodriguez
  • Personable / Social:
    • Tuvy Le
    • Melanie Bond
    • Jordan Scott
    • Nikki Thibodeau
    • Craig Foreman

How to operationalize your plans and collaborate for success from pre-launch to maturity.

• Community Industry News:
  • Holly Rieke joined Board International as Director of Community
  • Jay Elango joined Sprinklr as Community Manager
  • Allison Fasching joined LogicMontior as Director of Customer Community
  • Nichol Goldstein was promoted to Community Manager at Progress
  • Daniel Cmejla joined Apollo.io as Vice President of Community

On this special Thanksgiving episode, Erica and Brian dig into the things that make their personal and professional lives easier.

• Community Industry News:
  • Anne Mbugua joined Analog Devices as Community Content Manager
  • Neval Dalgic joined BARTKA INOVASYON as Community Lead
  • Francisco Fonseca joined Lymbus as Community Manager
  • Biswajeeta Rath was promoted to Senior Online Community Manager at BMC
  • Dennis Lemoine was promoted to Principal Community Experiences Program Manager at Anaplan
• Some of our favorite things:
  • Erica:
    • Asana
    • Slack
    • Five Star 3 Subject Notebooks 
    • Audible
    • CMX Summit
  • Brian:
    • Calendly
    • Stratechery
    • 1Password
    • The Accidental Community Manager by Adrian Speyer
    • Chartr
    • AirPods
    • Anker GaN Chargers

How to get started collecting feedback and ideas from your community when you can’t commit to full-blown ideation and complex processes.

• Community Industry News:
  • Jessica Mendez joined Contentsquare as CX Specialist, Community Manager
  • Steven Demoya joined TelevisaUnivision as Help Center Community Manager
  • Mariana Rodriguez joined Coinshift as Community Manager
  • V.J. Watkins joined FinancialForce as Community Manager
  • Faruq Hammed joined RECUR as Community Manager
  • Rima Sengupta joined Automation Anywhere as Community Manager

“There are lots of new community platforms and tools coming up. How to keep up with all of them?” — Tiffany Oda

Why community is one of the best investments a company can make during an economic downturn.

• Community Industry News:
  • Rachel Basoco joined Fidelity Investments as Digital Communities Advancement and Growth Director
  • Jeffrey Roe joined DecisionLink as Senior Community Manager
  • Manouska Jeantus joined Miro as Community Lead 
  • Blake Ethridge joined Plex Systems as Community Manager
  • Devan La Spisa was promoted to Manager, Community Engagement at Zendesk
  • Lisa Wilberding joined Grafana Labs as Customer & Community Manager
  • Christina Garnett was promoted to Principal Marketing Manager, Offline Community and Advocacy at HubSpot
  • Daniele Bozzi was promoted to Community Manager at Personio
  • Arielle Nissenblatt joined SquadCast.fm as Head of Community & Content 
  • Mike Silberg joined NFX as Community Value Creator
  • Olga Koenig joined mogenius as Community and Developer Relations Manager
  • Monique van den Berg was promoted to Head of Online Communities at Atlassian
  • James Dakota Monk joined Digits to lead community
  • Joe Farrar was promoted to Community Manager at Matillion
• Community During a Downturn
  • Doing More With Less: Community Is Good Business
  • Brian on stage with Jon Wishart at CMX Summit 2022

“What do you do if you don’t have access to relevant data to be able to measure the impact your community efforts are having on the business?” — Alex Angel

How to make navigating your community intuitive and fast for your users.

• Community Industry News:
  • Colleen Curtis joined Reddit
  • Will Manchin joined AWS as Senior Community Manager
  • Vera DeVera joined Vareto as Head of Community
  • Lauren Clevenger joined Block as Square's Global Head of Seller Community
  • Adrian’s book is out. Go get it.
• Navigation:
  • Comcast Portal Community
  • Swisscom
  • Optimizely
  • Apple
  • Fitbit
  • Bunnings

“Thinking more about ambassador programs. The problem with most is that the benefits to the ambassador don’t immediately benefit them personally or professionally. I think that needs to change. Any good examples from programs you’ve seen?” — Joshua Grose