How to handle the archiving of old, outdated, and irrelevant content from your community.

• Community Industry News:
  • Work with Brian
  • Work with Alex Angel
  • Work with Noele Flowers
  • Maria Ogneva was promoted to Sr. Director, Community and Customer Marketing at Invoca
  • Andrew Mishalove joined Matillion as VP, Community
  • Michael Pascucci joined Validity, Inc as Sr. Manager, Online Customer Community
  • Mike Rizzo joined Stack Moxie to assist with community
  • Francis Murphy joined Braintrust as Vice President, Community and Social
  • Adrian Speyer’s upcoming book

“What are some crucial qualities of a community leader? Do you suggest promoting from within and how do I know who to target?” — Kelly Klein

Erica and Brian take a close look at how to create compelling community user guidelines.

• Community Industry News:
  • Evan Patterson joined tender.ai as Head of Community & Partnerships
  • Lizzie LaCour joined Softr as Community Lead
  • Gabrielle Leith joined Grapevine as Community Manager
  • Paola Johnson was promoted to Director, Community and Customer Advocacy at Thoughtspot
  • Kristen Meren joined TalkBase as Community Manager
  • Jessica West joined Temporal Technologies to manage Developer Relations and Community
  • Caroline Valitutto joined Well Traveled as Community Manager
  • Stephanie Salsini joined G2 as Community Manager
  • Matt Cross joined Pros & Content Community as Community Manager
• Community User Guidelines:
  • Xbox
  • Gong
  • Sephora
  • Nanit terms and participation guidelines
  • Flickr

“Are there certain company characteristics that are indicators whether a community will have a higher chance of success?” — Brian Koffler

Erica and Brian dive deep on how to translate your strategy into action.

• Community Industry News:
  • Danhel Fajardo joined Vyond as Senior Community Specialist
  • Jephtah Abu joined AhoyConnect as Product Community Manager
  • Krystal Wu joined OpenSpace as Sr. Community Program Manager
  • Dani Weinstein joined SAP as Director, Community Strategy
  • Jennifer Hudnet was promoted to Sr. Community Manager at Salesforce
  • Karolina Linda was promoted to Director of Community Management at Dynatrace
  • Sabrina Hockett was promoted to Manager, Community Advocacy and Marketing at Mulesoft
  • Aaron Weiss joined Procore Technologies as Senior Community Manager 
  • Corey Denis was promoted to Head of Community, Social, Content - Small Business, CS at Intuit
  • Anne Traeger Young was promoted to Director, Trailblazer Community Strategy and Operations at Salesforce
  • Julieta Cygiel joined Venafi as Community Manager
  • Oana Filip joined Pixieset as Communication and Community Manager
  • Carmelito Bauer joined ZAM as Contractor Associate Community Manager
  • Nicole Long joined Campus Founders as Community Manager
  • Commsor, Insided, and Gainsight have partnered to launch a new FREE on-demand course on how to drive customer success through community
• Translating Your Strategy To Action
  • Asana, Monday, Trello, Microsoft Project, Smartsheet, Quip
• Aftershow:
  • Community Life #3 with Brian Oblinger
  • Having fewer kids will not save us from climate change - Vox 

“What are the biggest things you tell companies to watch out for when they come to you with the idea of ‘I want to launch a customer community’ for the first time?” — Udit Lakhotia

Erica and Brian explore how Autodesk, Splunk, and Salesforce built pages for their superuser programs.

• Community Industry News:
  • DL Grant joined Commsor as Community Operations Manager
  • Isabel Ruiz joined Mews as Community Manager
  • Cody A. was promoted to Community Support Specialist at Reddit
  • Mike H. was promoted to Community Engagement Manager at Reddit
  • Leah Knowles joined Vanta as Community Lead
  • Thea Silayro joined G2i as Community Manager
  • Melissa Ly joined Auditboard as Community Manager
  • Emily Hanssen Arent joined Hibob as Head of Community
  • Jessica Hobbs joined CMX as Director of Community Programming
  • Community Launch Guide — now in German!
• Superuser Program Pages:
  • Autodesk Expert Elite Program
  • SplunkTrust
  • Salesforce MVPs

“NFT and Web3 communities: does financial incentive dilute the sense of community? Is financial incentive/interest a good 'common interest'?” — Ilker Akansel

Erica and Brian explore how OpenSpace and Guru delivered great engagement programs.

• Community Industry News:
  • Valentina Ruffoni joined Disciple Media as Community Experience Lead
  • Caroline Park joined Atlassian as Senior Manager, Community Engagement
  • Kristie Presten joined Tasktop as Community Manager
  • Carla Doty was promoted to Community Director at Yelp
  • Celina Zamora joined ServiceNow as Community Engagement Manager & Strategist
  • Shane Whaley joined FareHarbor as Head of Community
  • Ben Garrison joined Zscaler as Technical Moderator and Knowledge Manager
  • Katie Ray joined metadata.io as Head of Community
  • Kimberly Ndola joined Wonder as Community & Content Strategist
  • Cat Martinez joined Twilio as Principal Developer Community Engagement Manager, Developer Programs
  • Donna Nicholson was promoted to Community Engagement Manager at Reddit
  • Melodie Malfa was promoted to Senior Community Manager at Yelp
  • Erin H was promoted to Community Engagement Manager at Reddit
  • Clare Stager joined Seed Health as Employee Experience and Internal Community Manager
  • Nicola Lyons was promoted to Head of Community at Andela
• Engagement Programs:
  • OpenSpace Easter Egg Hunt
  • The 12 Days of Guru

“How best to approach when you work for an org that already has a wider community - but you're asked to build a secondary community for something more niche? The wider community is managed by a different department than yours, also.” — Gabrielle Leith